Reservations Agent

Reservations Agent

Vale Resort, Pontyclun

£24,419.30 Per Annum

Full Time, Permanent

Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for Reservations Agent.

The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.

About the Role:

Working within the reservations team you will be booking hotel, golf, leisure and spa breaks whilst delivering excellent customer service to both guest and members. Along with:

· Manage on line booking and answering client enquiries on Resort facilities

· Contact guests to ensure additional items are booked

· Provide accurate information about the Resort whilst up selling facilities

· Liaise with reception, marketing and sales to ensure promotions are passed onto guests

About you:

· You'll have excellent customer service skills and enjoy working in a fast pace environment

· Previous experience in a similar role desirable

· Excellent attention to detail and problem solving skills

· Committed to working as a team

What’s in it for you:

As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few! We also extend our discounts to family and friends so they don’t feel left out.

Not only that but we are proud and committed to invest in our people, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.

Job Type: Full-time

Pay: £24,419.30 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person