Reservations Agent

Resort Reservations is the first point of contact for all potential bookings at The Grove, and is a well-established team of knowledgeable, efficient and friendly agents who work tirelessly to ensure that when a guest gets in touch, either via phone, email or webchat, they’re on hand to provide 5 star service and be part of creating an unforgettable experience throughout the property.

The team liaise with colleagues hotel wide, from meeting & events, accounts, spa and golf along with our activities team and Food and Beverage outlets to ensure a seamless and smooth customer journey for our guests, whether it’s a couples stay, a family break or a group getaway.

To be right for this role, you will be team player and have a passion for hospitality as well as enjoy communicating with people from all walks of life. Ideally you will be familiar with Opera, and be well versed in professional phone and email communication and be able to pick up systems easily.

The team cover the phones 7 days a week so you will need to be flexible to various shift as well as working weekends on a rota basis.

About Us

The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.

Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.

Why join us?

Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:

• The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
• A staff canteen with a free meal during your shift
• A subsidised shuttle bus from Watford town centre
• Generous discounts for you and your family/friends on stays with the hotel

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.