Address
Form of work- Carryout show rounds/walk-ins for perspective and existing customers to help increase revenue.
- Provide a professional service at all times when dealing with Meeting & Event enquiries
- Maximize revenue and space and to ensure the meetings and Events reservations are input efficiently to ensure this happens
- Co-ordinate function information for all Christmas, Meetings, Conference, Events and Wedding Business ensuring maximum sales are achieved and clear communication is passed to all hotel departments.
- Prepare function sheets and additions and ensure any amendments are communicated to all relevant departments and update main boards.
- Prepare all function charge sheets
- Manage & Demonstrate high quality customer care within the team to meet the service requirements of the hotel
- Liaise with the restaurant and Kitchen and all food operations to ensure administration for menus are correct
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- Ensure team provides an effective, efficient service at all times to standards in line with company procedures
- Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
- Ensure team are aware of hotel availability and use every opportunity to maximize room sales
- Be fully conversant and able to operate the hotel front office system and train team to do same
- Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
- Establish and maintain strict security procedures within your department and highlight any potential risks.
- Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
- Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
- Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
- Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
- Complete any reasonable duties at the request of General Manager
- Take part in any training and development activities as required
- Assist with the induction and training of new team members and other new members of staff as appropriate
- Inspect front and back of reception for cleanliness
- Adhere to Company image standards and ensure team fully comply with these
- Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
- Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
- Ensure total confidentiality is observed in the execution of your duties
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Chippenham SN15 3HD: reliably commute or plan to relocate before starting work (required)
Work Location: In person
