Reservations & Events Agent

WHY JOIN US?

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023!

• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family rates (that’ll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development and apprenticeship programmes
• We’re committed to your development and progression with lots of promotion opportunities
• You’ll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We’re big on all things reward and recognition and celebrate success throughout the year
• Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential.

THE ROLE

As ‘Reservations Agent’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

WHAT YOU’LL BE DOING

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT VALOR

Do you eat, sleep and breathe customer service?

Why not RESERVE your place on our team?

At Holiday Inn Southampton we’re on the hunt for a focused reservations sales agent, someone who knows what our guests want and can take staying with us a dream come true.

You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages " ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.

We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.

If we’ve got you SOLD then get in touch today…

WHAT YOU’LL BECOME A PART OF

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

HOTEL DESCRIPTION

Situated right next to Southampton’s iconic cruise ship terminals, the launch place of the Titanic, Holiday Inn Southampton is a modern, chic hotel offering comfort and luxury. What’s more, the hotel provides 6 contemporary event spaces, seating up to 200 guests, making this the ideal location for business and pleasure. With Southampton Airport less than a 20-minute drive away, and London via train from Southampton Central. The all-day dining of the warm and welcoming Open Lobby Bar and Lounge deliver premier service and fantastic food, making this a fantastic place to visit in the heart of the city.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.

Job Type: Full-time

Salary: £24,500.00-£25,000.00 per year

Benefits:

• Bereavement leave
• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person

Reference ID: Reservations & Events Agent
Expected start date: 15/04/2024