Address
Form of work
SalaryJob Number 23218236
Job Category Revenue Management
Location Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
We are recruiting for a Reservations Manager to join the team at the Delta Hotels by Marriott Forest of Arden.
Forest of Arden is set on a 10,000-acre estate in the heart of the Midlands, surrounded by ancient woodlands, natural lakes, and varieties of wildlife, including the famous deer that live in the majestic countryside setting. Forest of Arden is recognized as one of the premier golf destinations in the UK with two fantastic 18-hole golf courses offering unparalleled opportunities for golfers of all abilities. Offering 214 rooms, 18 meeting rooms including a marquee offering events up to 350 people and Leisure facilities, this hotel has a strong reputation in the local market.
The Role:
As Reservations Manager, you will be responsible for the soliciting and managing the reservations sales related opportunities. You will actively upsell at each opportunity to maximise revenue whilst driving customer loyalty by delivering service excellence.
You will be responsible for, but not limited to:
- Identifies new reservations sales business to achieve personal and property revenue goals
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
- Monitors same day selling procedures to maximize room revenue and control property occupancy
- Responds to incoming reservations sales opportunities for the property
- Tracks no-show reservations and processes charges as needed
- Liaises with the Front Office Manager and Housekeeping on arrivals, group bookings and special requests to ensure a memorable guest experience
- Trains and develops the reservations agents and front office team
- Monitors overbooking situations and manages these accordingly
- Works closely with the Revenue Manager to understand sales targets and strategies
Our Ideal Candidate:
You will be a successful Reservations Manager with a hotel background looking for their next opportunity to deliver commercial success. You will have a warm people orientated demeanor and a gift for paying attention to the smallest details.
Perks you deserve:
We'll support you in and out of the workplace by offering:
- Free Access to the Leisure facilities, because your wellbeing is important
- Discounted rounds of golf and use of the driving range
- Free meals at work
- Free uniform & dry-cleaning service
- Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinema's and more
- Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
- 23 days holiday increasing with service
- Annual Performance Review pay
- Cycle to work scheme
- Pension & Life Assurance
- Employee Assistant Program
- Comprehensive Training and Development program
- Company Pension scheme, we match your contributions up to 6%
- Private Medical Cover
This role offers a competitive salary as well as an annual bonus plan.
If this sounds like the perfect role for you, please contact Indy Jandu, HR Manager on 01676 526101 or email indy.jandu@deltahotels.com to discuss the role further and share your CV or apply online.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
