Reservations Manager - London

Reservations Manager - London
At
Kimpton Fitzroy London
we have a fantastic opportunity for a
Reservations Manager
to join our teamA "London Hotel Like No Other", Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury's Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?
As our Reservations Manager you will be expected to manage the daily operations and efficient running of the Reservations department to achieve budgeted targets in revenue, occupancy guest and employee satisfaction.
You are the bridge that links the other internal departments with key stakeholders and external partners. You are able to manage employee performance through setting targets, performing appraisals and by providing feedback and mentoring you can identify learning and development opportunities.You consistently deliver a warm and friendly customer service experience to all guests and clients making enquiries or bookings with the hotel. You offer a proactive and helpful service and you'll be happy to help all guests finding solutions to any request. Actioning and/or delegating all incoming emails within 24 hours, prioritising as required, and taking ownership by ...