Residence Manager - Dublin

PMR are seeking a Residence Manager (RM) with responsibility for the daily management of our client's Purpose Built Student Accommodation scheme in Dublin.The RM will be responsible for ensuring a high standard of customer service is always provided in order to maximise revenue generation through the delivery of excellent residence services and effective staff management
Financial management is a significant focus of the role and in conjunction with the Operations Director (OM), the job holder has responsibility for daily management of budgets, and cost control.
The close working relationship with the team is critical to the success of this role and to the city. The ability to manage, coach and develop the team is important, as is the development of relationships with clients. Therefore, the ability to communicate effectively at all levels, demonstrate effective time management and maintain an organised approach to working is essential.
KEY RESPONSIBILITIES:
Business Development
* Actively support new and existing business and revenue generating opportunities by working with the OD to conduct sales viewings and manage the student renewal and expansion process.
* Ensure student retention and revenue generating opportunities through the delivery of a high standard of customer service.
* Maximise residence occupancy to meet and exceed targets, including building and maintaining a summer rental business.
* Complete sales viewings where necessary.

Customer Care
* Maintain relationships with the University/Colleges in the City.
* Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures.
* Provide pastoral care and support to residents.
* Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise.
* Conduct judicial reviews where appropriate.
* Ensure revenue generating opportunities through the delivery of a high standard of customer service.

* Manage the client move in and client move out process to provide a smooth transition for the client whilst ensuring all administrative, operational and financial aspects are completed to a high standard.

Daily Management
* Daily management of the residence to high standards by interpreting and implementing policies and procedures.
* Manage all aspects of administration within the residence including electronic and paper based systems.
* Maintain full and up-to-date knowledge of the Company's policies, procedures and common practices. Inform the OD and/or HR of any concerns you may have in relation to suspected gaps in that knowledge.

Team Management
* Manage the team in all aspects from coordinating recruitment, performance management, communication and employee relations within the guidelines defined by HR in line with employment legislation.
* Keep HR and the OD advised of all recruitment requirements
* Introduce and maintain high levels of team spirit and be a team player.
* Ensure that there is effective delegation to meet the needs of the clients and the operation.
* Establish regular communication with the team including individual performance reviews and team meetings.

Financial Management
* Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures.
* Use of the computerised internal booking and finance package to manage and extract financial information.
* Ensure billing is completed in line with company procedures.
* Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence.
* Cash management through full and correct receipting and use of the direct debit system. Daily banking and reconciliation of cash receipts, liaising with the Accounts team accordingly.

Maintenance, Cleaning & Visual Standards
* Ensure reactive maintenance work is carried out promptly and in line with the National Code of Standards.
*Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures.
Health & Safety
* Manage all aspects of Health & Safety of the residence from both client and staff perspectives, ensuring the team are trained to the required standard.
EXPERIENCE:
* Previous experience in a management capacity in a client facing service industry, preferably in the PBSA sector
* Previous team management experience.
* Previous financial knowledge including budgeting, credit and cost control.
* Business development / sales experience is essential