Residence Receptionist

Title: Residence Receptionist

Salary: £28,813 - £32,624 per annum

Duration: Perm – 35 hours a week

Location: London - Camberwell, Chelsea and Wimbledon

Benefits:

Staff activities all year round, ample holiday time, a diverse and enjoyable work environment, training opportunities, great pension scheme, bank holidays off and closure for Christmas, and much more!

My client, an institution specialising in higher education such as Fashion and Media to mention a few are looking for a Residence Receptionist to provide top notch customer service for the Halls of Residence which brings together over 3700 students throughout 14 Halls located all around London. To excel in the role of Residence Receptionist, you should possess a cheerful and welcoming personality along with a hands-on proactive attitude.

Duties will include:

• Undertake duties such as minute taking, diary management, organise meetings or events, as directed and required by the Residence Manager or the Deputy Residence Manager.

• Provide a first class reception service including but not limited to responding to face to face inquiries, providing a meet and greet service for contractors, couriers and delivery drivers,visitors and guests.

• Coordinate the post management system
• Manage your own and the generic inboxes responding to mail queries displaying and
• Maintaining professional etiquette in person and in writing, forwarding or escalating when required.
• Perform a range of administrative tasks at halls as directed by the Residence Manager or the Deputy
• Residence Manager in order to facilitate the delivery of services focusing on the needs and demands
• Support the financial processes at the hall placing orders, processing invoices, closing purchase
• orders, monitoring arrears and delivering student debt letters etc.
• Handle all-resident communications such as group mails, production of simple posters, electronic newsletters and so on.
• Provide information on accommodation at the hall and signpost residents as appropriate to other
• services and departments within the University and provide administrative assistance to the
• Residence Manager or Deputy Residence Manager
• Provide support to the Residential Operations Administrator
• Exporting data from the Housing Management System (Kinetics) to gather and assist in the delivery
• or completion of services, for example maintenance requests.
• Co-ordinate business activity with colleagues from other teams within Accommodation Services and assist with the completion of their objectives according to their deadlines.
• Occasionally contribute to the Accommodation Services web pages and monitor social media if needed.

As you can see, this is a busy role, to be considered for a possible interview, you must possess:

• 5 GCSE passes (including Maths & English) or equivalent.
• Knowledge of accommodation management software
• Strong knowledge using Excel, Word and other MS packages
• Experience of minute taking and diary management
• Experience of dealing with financial / procurement procedures (Desirable but not essential)
• Ability to provide routine oral and written information clearly and concisely
• Experience of customer service delivery as first point of contact
• Can demonstrate lone working and work under pressure
• Strong problem solving skills
• Works collaboratively in a team or with different professional groups
• Communicates effectively orally, in writing and/or using visual media

The suitable post holder will be expected to work flexible shifts and to work some weekend weekends between July – September each year – due to the nature of the job.

If this role sounds like your next big opportunity, we would love to hear from you. Apply now!

Jorden Griffiths (Ritz Rec Emp Agy)