Resident Engagement & Partnerships Officer

Job Title: Resident Engagement & Partnerships Officer
Contract Type: Permanent
Salary: £32,000 – £34,000
Working Hours: 35 hours per week
Working Pattern: Monday - Friday, with occasional evening and weekend working
Location: Based in Camden but work will cover West London, Berkshire, Windsor and Maidenhead
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Resident Engagement & Partnerships Officer
The Resident Engagement Team supports our vision of promoting aspiration; self-reliance and social mobility in our communities' ensuring residents are actively engaged and feel involved in how we improve services.
About You
As a Resident Engagement & Partnerships Officer you will:

• Ensure the effective delivery of Resident Engagement Strategy. 
• Implement and monitor the impact of the Resident Engagement activities.   
• Co-create partnerships with service providers and others to maximise benefits for OH communities through collaboration and matched funding
• Provide focus on implementation and monitoring of a menu of options for Resident Engagement, supporting and building relationships with the residents who are taking part in activities.
• Help to ensure our visions and values are promoted resulting in meaningful outcomes for residents and exceeding the HCA Involvement and Empowerment standard.
• Monitor, review and make best use of the community centres.
• Engage with, guide and support residents; ensure services reflect residents’ needs and resident involvement through regular reporting to other teams. 
• Support and enable meaningful events that reflect positive Resident Engagement and provide demonstrable and tangible outcomes for service improvement. 
• Understand the diverse needs of residents and tailor engagement to ensure all residents have the opportunity to get involved. 
• Effectively communicate your achievements through social media

Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
As part of the Social Mobility team you will:
Service Improvement – modernising services:

• Use customer insight reports, complaints, audits and other statistics to shape and deliver best performance for you and your team.
• Support better ways of working that drive efficiency, promote excellence and ensure value for money.
• Engage in a culture of developing innovative solutions and services that enhance our business, deliver on value for money and reflect our values.
• Meet KPIs achieving upper quartile performance. 
• Embrace IT systems to keep website, hub, databases and literature up-to-date and communicating effectively with a range of audiences, promoting Riverside positively in all communication.
• Manage workloads effectively, balancing priorities and being able to complete new projects on time whilst maintaining a quality service.

 Customer services & Resident Engagement: 

Be highly visible and a beacon for excellent customer services resolving queries at the first point of contact. 

Contribute to environmental improvement plans that ensure our estates, properties and tenancies are vibrant neighbourhoods. 

Take ownership and responsibility for everything you do striving to perform at a high level at all times 

Maintain an up-to-date understanding of Resident Engagement issues understanding how to deliver services across all tenures. 

Seek funding and resources from external sources to support Resident Engagement and community based activities.

Create and support opportunities that ensure residents are fully involved in estate-based services.

Communicate effectively verbally and in writing ensuring all correspondence is properly saved. 

Get to know your residents, be the champion for your area taking responsibility for ensuring residents feel a part of One Housing and can get involved in a meaningful way. Support and build relationships...