Resident Liaison Officer

Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating Resident Liaison activities.

Job Title: Resident Liaison Officer

Location: Colchester (Once a week)

Salary up to GBP30k per annum

Duties and Responsibilities:

• Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
• Coordinate and facilitate communication between residents and relevant departments within the organization.
• Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources.
• Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement.
• Set up, undertake, and manage the customer/Resident Liaison across multiple programmes/projects.
• Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered.

Knowledge & Experience:

• Previous experience in a customer service or resident support role, preferably within the social housing sector.
• Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences.
• Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs.
• Experience managing customer complaints.

If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur arrange an informal interview.