Resident Liaison Officer

The role is currently part time (3 days a week), but it has potential to be full time eventually if further works are secured.

Some key points for this hire:

Key points

• Excellent written English.
• Beneficial experience with customer service, ideally Resident Liaison experience within construction/social housing sector.
• Required - Customer service and Resident experience (face to face).
• Ability to manage resident expectations.
• Able to work in a team and learn and share knowledge from others.
• Overall people person.
• Confident communicator and able to connect with people at all levels.
• Strong work standards.
• Positive with a can do attitude.
• Organised and a real problem solver.
• Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
• Competent use of Project Probe and SharePoint

The hiring manager would need someone with previous customer service, with face-to-face customer/resident experience – this is a must.