Resident Liaison Officer

Do you have a background within Customer Service, ideally face to face within a Construction/Housing environment?

We have a position available to join a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a permanent basis.

This is to work on either window & door replacement schemes, or external refurbishment work to high rise apartments.
As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out.
• Monitor customer complaints and resolve any potential issues.
• Monitor customer satisfaction

The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors.

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.