Resident Manager - Crawley

PMR are seeking a Resident Manager to provide on-site lettings and property management services to a residential development near Crawley, West Sussex. The Resident Manager will be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers Completing all applicant vetting in line with company procedures Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers Processing offers and completing all tenancy documentation Negotiating renewal tenancy terms and processing the relevant documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication, events and innovations To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Work alongside the RSM to ensure H&S statutory requirements are met across the development Managing, coaching and engaging a small number of on site team members Skills, Knowledge and Experience Strong customer service ethic / background Positive, can do attitude Previous experience in Build to Rent, PRS or PBSA Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Experience in undertaking viewings would be an advantage