Resident Services Assistant - The Market

To provide on site lettings and property management services to an exciting build to rent residential scheme in Brighton. A total of 189 apartments across the two schemes rotating between the two buildings

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

Key Responsibilities

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Coach, train, develop and engage site team members
• Reporting building issues to the relevant member of the team
• Clear communication of important information, ensuring appropriate channels are used
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Completing all applicant vetting in line with Savills procedures
• Processing offers and completing all tenancy documentation
• To act as first point of call next to the RSM for residents to report maintenance issues or other requests
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• To support the RSM to ensure H&S statutory requirements are meet across the development

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills

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Please see our Benefits Booklet for more information.