Resident Services Manager

Resident Services Manager - Bath - £37,000 + 10% Discretionary Bonus
My client, a globally established Real Estate Agency, are currently seeking an experienced Residential Building Manager to provide onsite lettings and property services to a build-to-rent residential development in Bath compromising of 150 apartments.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development.
Responsibilities

• Show vacant units to prosective residents and ensure new residents understand the terms when signing a lease agreement
• Resolve tenant disputes, including noise complaints and relevant concerns to all parties' satisfaction
• Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required
• Efficiently deal with face to face and online/phone enquiries from residents
• Promote a calm, friendly and cooperative atmosphere within the site and with the residents
• Identify ways to measure customer satisfaction and improve services
• Ensure communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Report building issues to the relevant team member in a timely fashion
• Completing all applicant vetting
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues or other requests
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carry out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns ensuring the resident move in and move out process is seamless
• Monitor the net rent performance of the site

Skills, Knowledge and Experience

• Prior Lettings / Property Management / Building Management experience
• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Experience in undertaking viewings would be an advantage

Salary: £37,000 + Up to 10% discretionary bonus
Hours: Monday to Friday 9am to 5:30pm
For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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