Residential Credit Operations Manager

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time.

Join us in our mission to bring feel-good energy.

We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Do you have a passion for leading and motivating people and love delivering for customers? At E.ON Next we're looking for an Operations Manager to lead the Credit Operation.

A taste of what you'll be doing:

You'll be accountable for owning (with your teams) a proportion of the debt book. You'll own these accounts until resolution, working with your team to create new approaches/journeys/paths to engage the customer and find a way together to solve the debt and put in sustainable, affordable solutions to prevent debt reoccurring. Success will be determined by the resolution of these customers. Having experience in energy and or debt management/collections will be key.

Typically leading 4-5 teams, you'll be responsible for enabling and encouraging delivery of excellence in every interaction with the customer. You'll be working with your Team Leaders to empower them with skills and mentoring to have autonomy over decisions related to the collections processes, financial discretion for resolving customer issues and the ability to implement new ideas that improve the lives of your teams and our customers. Continuous improvement is a way of life for us, so experience in lean management principles will stand you in good stead.

We're looking for someone who can deal with challenging situations and empathise with customers who are facing complex problems including affordability. Leading multiple teams of Collections Specialists means that at times you may be stretched across multiple internal and external issues, you may need to handle tricky issues and keep the team motivated.

You'll be committed to creating a culture and environment that your people love. Looking after every aspect of your Team Leaders and Credit Specialists welfare at work, motivation, personal development and engagement and you'll work with Team Leaders and other Operations Managers to identify and foster best practice approaches, tools and techniques that the wider business can use.

Are you the person for the job?

• We know what's important to us at E.ON Next, we're looking for great people to join our team and create the right culture, people who are:

• Inspiring - Motivated by leading and developing people - you'll strive to creative an environment where everyone in your team gives their best.

• Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.

• Calm and resilient - challenging work is what keeps you creative and motivated.

• Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things.

• Happy to make decisions, fear of failing doesn't hold you back, it drives you forward, learning all the time.

• Open - you're passionate about creating an environment where everyone can be themselves, all day, everyday.

What else do I need to know?

• We'll have regular team socials and a corporate Deliveroo account for when the need arises

• Competitive salary

• 26 days holiday plus bank holidays - this includes a guarantee of for your birthday off if you want it

• A generous pension scheme

• The chance to choose from our Flexible Benefits range

Location - Leicester

Closing date - Wednesday 31st January 2024

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

Due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.