Residential Welfare Officer

About the Role We are recruiting for a Residential Welfare Officer to join the Residential Welfare Team, which, as part of the Residential Services Department supports almost 3000 students who are living in halls across three campuses and at our Postgraduate Halls at Stratford, East London. Residential Welfare Officer will assist in developing processes for supporting student wellbeing in halls, which includes supporting a significant number of students with mental health issues. The postholder will help promote student wellbeing in halls and will contribute to an annual events calendar to promote student wellbeing. The post-holder will also assist in reviewing systems to manage discipline issues and complaints. The post-holder will be expected to assist with investigations and lead on student meetings, taking appropriate actions and educate students to ensure the best possible outcome for both the student and Queen Mary as a whole. About You Educated to A level standard with the ability to assist students in conflict situations, you will have experience of supporting university students living in halls. You will have a firm commitment to promoting student support and wellbeing. You’ll need to be process driven and have a high level of attention to detail, as note taking and record keeping is essential, to ensure transparent and fair processes are adhered to. You will need to be fully aware of mental health issues and how this can impact on young adults as supporting students in such situations is an essential part of the role. Dealing with demanding situations is on-going, so the ability to step in and effectively deal with issues is essential, as is knowing when a situation needs to be escalated. You will have excellent communication and interpersonal skills. About the Department The Residential Welfare Team are part of the Residential Services Department and sit in the Estates and Facilities Directorate. The Residential Welfare Team supports almost 3000 students who are living in halls across three campuses and at our Postgraduate Halls at Stratford, East London. About Queen Mary At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form. Benefits In return, we offer 30 days’ leave per annum, access to a pension scheme, a season ticket loan scheme and competitive salaries. We also offer enhanced family friendly leave, and an on-site nursery at the Mile End campus. You will also work with a friendly team, with personal development opportunities. Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. Interviews are expected to take place shortly thereafter. Valuing Diversity & Committed to Equality