Description
About the Role
Reporting to the Resort Director, you will work with Heads of Departments from across the resort to promote the highest operational standards which exceed guest expectations and drive great NPS scores and rebooks.
You will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments. With this, you will be a role model for our culture, ensuring that team across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, 121s and PDPs.
Working with your team, you will have a continuous focus on our objectives, creating robust action plans on how we continue to work towards our EBITDA targets, improve NPS, reduce problem scores, improve retention and reduce labour turn over and how we remain effective in our payroll budgets.
About You
We are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge, or for a Head of Department/ Area Manager with broad experience in the hospitality/ leisure industry who is looking for their next step.
You should have strong leadership experience with the ability to influence your direct leadership team, and their wider teams, to make sure that we are all working in the same way and to the same objectives, always with our guests at the forefront of our decisions.
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin’s, what about this role excites you and what you think makes you the perfect fit.
About Butlin's
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!