AddressSo, you’re looking for a new job… How about an exciting role working on a military estate in support of our Army customers? You’ll get to work independently assisting with scheduling needs of maintenance teams across the business. Join a great team at Aspire Defence Services Ltd…
As a Resource Allocation Supervisor, you’ll be responsible for delivering a high level of Customer Service to both internal departments and external customers, ensuring all jobs raised by the Help Desk are actioned accordingly and within timescales, overseeing the scheduling of work for the Maintenance teams and Liaising with Sub Contractors, Customers and Engineers.
This means you’ll need to stay focused on tasks and be able to think of the solutions before others even see the problems. You’ll take responsibility for assigning reactive and pre-planned maintenance requests to the appropriate engineer. Liaising with the Help Desk, you will act as a focal point for all job enquiries and ensure that all enquiries taken are dealt with in an efficient and competent manner
You’ll have to work with the Resource Allocators and the IFS System to proactively monitor the engineers’ job schedules ensuring all works are allocated correctly to ensure a rapid response to changing requirements. Negotiating skills and a ‘safety first approach’ are essential in resourcing additional manpower as and when required, to ensure full operational cover is maintained.
You’ll work independently, but you’re never fully alone and will always have regular team meetings with a Support Manager who will provide you with everything you need to be great at your job. And you’ll always get continued training to help further develop your skills, so that when you’re ready to move your career to the next level, you’ll be prepared.
But first, meet the team…
With a 35-year contract, making soldiers’ lives better is at the heart of everything we do at Aspire Defence Services.
Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That’s our mission; to deliver a modern, fully serviced, flexible working environment for soldiers.
And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do.
We’re all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance.
In addition to being part of our team, you’ll also get…
- Hybrid working
- 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday.
- Contributory Company Pension Plan matched up to 6%, plus individual life assurance.
- A shopping discounts scheme
- Employee assistance and health and wellbeing check ins
- Reward and recognition to celebrate outstanding achievements.
- Free on-site parking
Ready to join the team?
We’re looking for someone who holds a GCSE level (or equivalent) Grade C in English Language and maths. You should bring experience from a fast-paced role, ideally from an FM or construction background, working on an MoD Estate is desirable.
Strong communication and Leadership skills, the ability to work independently and as part of a team, the ability to plan and prioritise activities and close out in a timely manner are also key skills in this role. As well as data analysis and problem solving skills and excellent customer service.
Salary: Up to £33,500
Location: Tidworth
Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us.
ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work.
We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
