Address
Form of workWould you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Services Engagement - Resource Desk team,
The Services Engagement (SE) department is a newly created team to support sales with the resourcing of all our services departments. It's an exciting function that sits within Services, built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with Services. You'll be part of lots of opportunities to help shape and contribute to a successful relationship between Sales and Services and continue the development and improvement within SE.
Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
About The Role:
As part of a growing team, you'll have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. As a key part of the Services division you will be; managing, organising and scheduling 60+ Professional Services consultants.
Please note this role is working the following days: Wednesday - Afternoon / Thursday - All Day / Friday - All Day
£24,000 FTE / £12,000 Part-Time
As Resource Planner, you'll be responsible for:
- Advising internal customers on the correct resource for a project, whether an internal consultant or third
party. - Inbox/ticket management regarding Services queries.
- Schedule and coordinate engineers for projects and presales engagements as well as booking in admin and
training days. - Ensure engineers scheduled have the appropriate skills to meet customer and account manager expectations
- Supporting internal consultants with their requirements
- Producing reports on utilisation of various internal teams
- Assisting with cost recovery and invoicing consultants' time
- Supporting funding queries and orders
We'd love you to have:
- Strong planning, organisation and administration skills
- Excellent communication skills and ability to build rapport, with a focus on customer service
- Willingness to learn about the ins and outs of Services and becoming an expert in your field
- Attention to detail
- A passion for working with people and the ability to quickly build and sustain strong internal relationships
- A pro-active approach and ability to work in a fast-paced environment
- Ability to multi task and work well under pressure
- Desire to help people all over the business and willing to go above and beyond to build an appropriate
solution.
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 1 days in the office and 2days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.
