Response Repairs Surveyor – Property Services

What's involved with this role:
Temporary Response Repairs Surveyor – Property Services
Job Ref: Bristol 5249377
Pay Rate: £19.35 per hour PAYE
Hours per week: 37 Monday - Friday, 8am to 4.30pm
Role Length: This opening assignment is for 6 months
City: City of Bristol
The purpose of the role is to be responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring work of trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work “right-first-time” and achieving high customer satisfaction, within budgetary targets and providing a cost effective, value for money service. To champion the customer's experience to improve customer satisfaction, whilst managing expectations.
Key Responsibilities:
Carry out pre and post repairs, exchange and re-let inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess and specify work required, in consultation with the customer. Order work through the Council's IT systems.
Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, in order to maximise customer experience and satisfaction, taking lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
Own repairs and complaints taking responsibility for actioning from end-to-end of the process.
Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed and deadlines achieved successfully.
Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
Take responsibility for maintaining excellent levels of communication with customers. To manage customer expectation on escorted viewing of relets. Ensure clarity on letting standards and tenant responsibility.
Specify the property refurbishment requirements ensuring the project is delivered to the target timescale and within budget.
Manage quotes from external contractors for specialist work, including achieving value for money whenever possible. Monitor and action dependencies, such as scaffolding checks.
Ensure coordination and sequencing of work between teams and contractors.
Assist in monitoring and controlling expenditure and costs against budgets. Contribute, with the team manager to ensuring effective budgetary management of the service.
Ensure that databases, web sites, etc. are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property information, as required.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Qualified to minimum HNC standard, or previous experience in a Construction / Maintenance environment.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of scheduling building / planned maintenance works and contract administration.
Experience of communicating with service users, staff and other agencies.
Knowledge of housing maintenance, repair specifications, diagnosing defects and remedial works
A strong knowledge of social housing management
Knowledge of housing / property management systems (Northgate or similar.
Excellent communication skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Bristol 5249377
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.