Restaurant & Events Supervisor

Job Title:Restaurant & Events Supervisor

Managed by: Head of Food & Beverage

Department(s): Food & Beverage Location: Waddesdon Manor

The Restaurant & Events Supervisor manages the food and beverage service of the Manor

Restaurant alongside the Head Server, reporting directly to the Head of F&B. Working closely

with the HF&B and the Executive Chef (EC), they are responsible for the visitor experience, and

coordinating all actions involving visitors such as welcoming guests, ordering, delivering the

food and beverages, and supervising financial transactions alongside the Head Server.

The Restaurant & Events Supervisor is also responsible for the efficient administration of

special events delivered by the Catering Department. Reporting to the Head of Food &

Beverage and working closely with the Head Server, outlet managers and the Head Chefs, the

Restaurant & Events Supervisor will oversee all aspects of paperwork and IT related to any

events. They will take responsibility in creating function sheets & ensuring appropriate

recharging.

We are looking for someone with strong experience to play a vital role in delivering a great

visitor experience, with a keen eye for detail, an ability to priorities tasks, and a willingness to

exceed our visitors’ expectations. They will lead by example and be an ambassador of the

Rothschild Foundation and Waddesdon Manor. The Restaurant & Events Supervisor will be

committed to constantly deliver high standards.

Working at Waddesdon Manor

Benefits

• 50% Discount in Food2Go Catering, 20% in the Manor Restaurant, Retail outlets and

The Five Arrows Hotel.

• Share of the discretionary service charge

• Wellbeing support and a focus on staff engagement.

• Matched company pension scheme up to 10% of salary

• Training & Development Plans – our current Management team have developed from

• Practical skills training in coffee making, customer service, food safety, stock control.

• Beautiful location working within the charity and heritage sector

• National Trust Staff Card which entitles free entry for two people at all NT properties

• Beautiful location working within the charity and heritage sector
  

• Free parking on site at Waddesdon

• Relocation Allowance and Rental Deposit Loan Scheme
  

Key Responsibilities:

Service

• The Restaurant & Events Supervisor manages the food and beverage service of the

• They are responsible for the visitor experience and coordinating all actions involving

visitors such as welcoming guests, ordering, delivering the food and beverages, and

supervising financial transactions alongside the Head Server.

Food Service

• Assist the Head Server and head chefs in ensuring the serving of the food produced in

• Ensure a high standard of hygiene throughout the spaces, including storerooms and food

Staff

The Restaurant & Events Supervisor is a senior member of the front of house (FOH) team and

with the Head Server will be jointly responsible for training junior staff in all aspects of service,

including upselling and cross-selling.

• Achieve optimum staffing levels throughout the year and assist with the training of front

• Assist in the motivation of the front of house staff to ensure an efficient and happy

• Assist with the staff rotas to cover daily requirements as well as covering special events

• Assist in the close monitoring of staff checking in and out daily and the collation of hours

• Assist with ensuring the highest standards of punctuality, appearance, service, behaviour,

Finance

Working with the Head of Food & Beverage in:

• Assist in ensuring that every effort is made to achieve budgeted sales and operational

• Assist in ensuring wastage is kept to a minimum and production is produced in line with

• Comply with financial procedures such as hours imputing, change requests and portion

• Ensure takings and the reconciliation of tills with daily takings.
  

Events

Working with the Head of Food & Beverage in:

• Compiling all paperwork and events sheets that are related to any private event on site.

• Assist in ensuring that all events across property are staffed, supplied, and run efficiently,

• Being available for the service of scheduled private events.

Skills and Experience

• Previous experience as a restaurant supervisor.

• Passionate about people and customer service, with a customer focused mind-set.

• Personable and empathetic approach, with competent communication skills.

• Genuine passion and enthusiasm for working in Food & Beverage and proud of the

• You hold yourself to a high standard and look for opportunities to improve things for

• You care about making people feel welcome and looked after.

• You have an eye for detail and understand that the little things make all the difference.

• Ability to holistically increase sales by engaging with customers.

• Understand how working as part of a team is the most effective way of succeeding and

developing within this role.

Desirable

• Interest and/or knowledge in wine

• WSET qualification
  

Terms & Conditions

Contract Type: Seasonal flexible (based on the needs of the business)

Salary: From the 1st April the following hourly rates apply:

£13.50 per hour

Double pay for working Bank Holidays

Hours: Main Season (March to October) opening times of 9am to 5pm

Winter Season (Nov to Jan) 10am to 7pm to accommodate light displays

A maximum of 42 hours per week on a Wednesday to Sunday rota, including

Public Holidays (excluding Christmas Day and Boxing Day) and the occasional

shift outside of the normal rota, as required by the business.

A minimum of 37 hours per week between April – December will be rostered

unless otherwise requested pre-hand to line manager.

Hours may vary and cannot be guaranteed. Your pay will reflect the hours you

Work (exclusive of breaks)

Hours of work to suit the needs of the business.

Annual Leave: Your statutory annual leave entitlement is 28 days (20 days plus 8 public

holidays), or 5.6 weeks. This will be pro-rated based on actual hours you work. If you work a

public holiday, you will be paid double your hourly rate, but your statutory annual leave

entitlement will reduce accordingly (i.e. you are being paid double on that date, so therefore

not entitled to holiday pay or TOIL far that date).

The Head Sever and Restaurant/Events Supervisor will be required to cover for each other’s

annual leave.

Application Process

In order to be considered for this role, please submit your CV along with a covering letter

explaining how your experience and skills match those outlined above and email

application@waddesdon.org.uk

Closing date for application: midnight, Friday 15 March 2024

Interview date: Wednesday 20 March 2024