Restaurant Operations Supervisor

Want to work at Scotland’s most iconic and well-known events venue? Read on…

As the official catering partner for The Scottish Event Campus (SEC), SEC Food are excited to be expanding our exceptional team. We are looking for an experienced and dedicated Operations Supervisor to join our Clydebuilt Kitchen & Bar venue on a casual and flexible basis.

JOB SUMMARY

Assisting with all daily operations of Live Entertainment. To provide exceptional service to our customers and the SEC client. Drive foodservice and support service solutions that exceed new and existing customer requirements and expectations. Demonstrate commercial value to your leadership teams, in line with the One Compass vision, values and overall business strategy.

Job requirements:

Person Specification:

- Hospitality supervisory experience (at least 1 year).

- Results orientation - Goes the extra mile.

- Responding to customers – Takes personal responsibility.

- Integrity – Acts on values and beliefs.

- Working together for the business – Keeps people informed.

- Holding others accountable – Sets performance standards.

Essentials:

- A natural ability to motivate and manage staff to deliver exceptional service delivery, experience in leading a team essential.

- Confidently able to manage a mixture of skillsets to achieve the best results.

- Positive and passionate focus on food – a natural flare for hospitality.

- Exudes confidence, energy, and charisma.

- Flexible and agile in approach.

- Calm and structured approach.

- Excellent communication and presentation skills.

- Experience in a fast paced, high-pressure environment.

- Excellent motivational leader.

- Great product knowledge.

- Strong organizational skills.

Role Responsibilities include:

• Comprehensive knowledge of Live operation and its overall part in the SEC operation.
• Reporting to management team and assisting them in all managerial tasks.
• Supporting the operational team leaders and delegating tasks and stations accordingly.
• Displaying exceptional hospitality and restaurant standards.
• Leading by example, delegating to team leaders to ensure all operational procedures are being followed.
• Training new members of staff to Levy standards.
• Ensuring all areas are properly set up and closed by team members.
• On shift team management - ensuring team are preforming to set standards and conducted outlined for Live operations
• Base understanding of P&L to know where and when to drive efficiencies in variable payroll.
• Reporting any maintenance issues to senior management.
• Ensuring all team are presentable and adhering to company standards
• Liaising with staffing to ensure staffing levels are appropriate / organising cover where necessary.
• Ensure environmentals are correct: music, lighting, temperature (where possible)
• Following any reasonable request from senior management
• Complies with Compass Group policies and procedures.
• Working hours as required to do your job on a casual basis.
• Identifying knowledge gaps within the team and assist management in tying in with training co-ordinator to remedy this.
• Being an active part of the operation to drive sales opportunities and keep the team motivated.
• Look for innovative ways to improve and streamline service.
• Focus on allergens and ensuring all information is up to date and accurate.
• Able to tie in with other departments and give/send support where viable.
• Build and maintain a strong relationship with the SEC client.

Sound good? Apply online now via our short application form (only takes a couple of minutes) and we will be in touch within a couple of days to get the ball rolling!

We look forward to receiving your application soon.

The SEC Food People Team