Retail Assistant

Role: Retail Store Assistant
Hours: Permanent (weekends required)
Availability: For immediate start
Location: Leigh, Leigh Market, Gas St, Leigh WN7 4PG
Salary: £22,000 – £24,000 pa

We are looking for enthusiastic individuals to join our retail team, working front of house at our Leigh Market retail unit and our Stadium store. This role is offered with supervisory responsibilities for the Leigh Market retail store with the support of our Retail Manager to help further develop a department that has seen encouraging growth over the last two years.

You will work under our new retail management structure as part of a team, contributing to the overall efficiency of the club retail stores and ecommerce website. You will be involved in selling all our retail products, memberships, and tickets from our shop counters, as well as helping deliver effective promotions, monitor shop stock levels, and ensure that our market retail store is kept clean and tidy.

We want an emphasis on customer service and shop floor interaction, ensuring standards reflect that of a nationally recognised sports club. We are offering a full-time position based at our Leigh Market retail unit with requirements to work from our Stadium store during gamedays.

You’ll be part of the exciting atmosphere at a professional sports club, making this an enjoyable role. A knowledge of Leigh Leopard’s, rugby league and sports retail is a strong advantage, but not essential.

PRIMARY RESPONSIBILITIES

• Take the lead in managing the Leigh Market retail unit under the supervision of the Retail Manager.
• You will be required to operate the market unit opening and closing the unit on a daily basis.
• Highly motivated and able to work on your own and part of a team.
• Strong customer service skills
• Can work under pressure and handle difficult situations.
• Professional, punctual and proud of your work.
• Handling customer queries and complaints via phone, email or in person.
• Competent and trustworthy handling cash and stock.
• Competent with basic IT and administration responsibilities.
• A calm head and good at communicating.

EXPERIENCE AND QUALIFICATIONS

• Proven experience as in retail and sales.
• Suitable qualifications are an advantage, but not essential.
• Proficiency in Microsoft Office and basic IT skills are important, plus a knowledge of retail management software preferred.
• Competent using till systems, stock control systems and ecommerce CMS is a strong advantage.
• Excellent organisational skills.
• Outstanding communication and interpersonal ability.
• Ability to be resourceful and proactive when issues arise.

PERSONAL ATTRIBUTES

• Dynamic and engaging person with a passion for retail and great customer service.
• Excellent interpersonal skills, strong cultural sensitivity, and first-class customer engagement skills.
• Committed to always demonstrating the highest professional standards of operation and delivery.
• Excellent communicator and the ability to communicate effectively with a diverse range of people.
• Able to present a highly professional image when representing the Club.
• Positive mind set, resilient and able to balance multiple priorities whilst remaining focused.

ADDITIONAL INFORMATION

Due to the nature of the business, and the role, this is not a standard Monday- Friday 9-5 job. Requires flexibility towards working hours, including the requirement to work at all home and away fixtures, plus various events on evenings, weekends, and Bank Holidays.

APPLICATION PROCESS

A current CV together with salary expectations and an introductory letter setting out why you feel you would be an appropriate candidate for this role, should be emailed to [email protected]. Application deadline 19th February 2024, but interviews will be made available thought the application process whilst the vacancy is open.