Address
Form of work
Salary(Financial Services - Banking/Building Society)
Brierley Hill area
Permanent
Are you the type of person that likes to inspire others, lead and develop their in-branch colleagues to deliver a second-to-none customer experience, driven for success!?
This is a brand-new position, you will lead the branch, ensuring your team are focussed on their current members. You will be future facing, looking for ways to attract new members from your local
Your Role Specific Responsibilities
- Lead and manage a team to achieve corporate goals and customer service standards
- Complaints and Comments feedback
- Risk event and near miss reporting
- Employee Engagement Results
- Line Management Observations
- Account opening/processing data
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Complaints and Customer Feedback
- Successfully achieving Society goals
- Manage day-to-day operations, including compliance with regulatory requirements
- Line Management Observations
- Complaints and Comments feedback - effective resolution to all customer service issues
- Complaints and Comments feedback
- Assurance scores
- Risk Events
- Demonstrating understanding of processes/policies to your team to ensure that customers are confident in your colleagues, knowing when to escalate where appropriate
- Line Manager Observations
- Complaints and Customer Feedback
Specialism experience or Professional Qualifications Required:
5 GCSE's including English and Maths essential
Preferably one year's experience within a financial services environment
An ability to understand customers' needs and provide appropriate solutions to those needs
