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SalaryJob Title: Retail Cluster Manager
Job Location: Cranleigh
Salary: £26,566 per annum
Hours: 35 per week
Contract Type: Permanent
Are you an skilful and dynamic retailer keen to help those in crisis, while taking the next step in your career?
As a Retail Cluster Manager, you will play a pivotal role in helping our retail shops embed themselves in their local community. Using your local knowledge to truly appreciate customer trends whilst increasing brand knowledge at local level. Can you maximise income for our shops, and manage all resources effectively?
If you're a retail expert with a knack for inspiring a team, this role offers a chance to shine! Join our journey to spread kindness. Helping people in crisis begins at your local shop, are you ready to take on this exciting new role?
"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real - visible - contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager
A day in the life of a Retail Cluster Manager will involve:
- Directing a team of shops, supporting, and advising on operational matters to shops in your cluster.
- Supporting with people related tasks, such as recruitment and assisting with performance management situations.
- Monitoring KPIs, assisting shop teams to deliver results, driving sales and raising vital funds to help those in crisis.
- Promoting the shop in the community and responding to local queries about the services of the BRC.
- Fostering and growing a commercial and customer focused shop, ensuring knowledge of local competition and retail sector trends.
To be a successful Retail Cluster Manager, you’ll need:
- Retail experience at a managing level, outstanding customer service and experience with cash handling duties.
- Proven management skills, you know how to develop and inspire your team.
- To work towards targets, using your initiative to achieve fantastic results.
- The skill to translate complex processes down to clear tasks and tailor communications to suit your audience.
- To care about the British Red Cross cause and have the ability to promote the shop in your area.
The closing date for applications is 23.59 on the of 8th March 2024. Please note, we reserve the right to close applications early, given high volume.
In return for your dedication and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis
