Retail Experience & Training Manager

Retail Experience and Training Manager 
Reports to: Senior Manager – Retail Experience 
Department: Marketing 
Location: UK, Uxbridge 

Job Overview: 
Join a dynamic International Marketing Team with a Luxury retailer as the Retail Experience and Training Manager. This pivotal role focuses on advancing our core pillar of "High Dealer Advocacy" through strategic training initiatives. You will collaborate with international teams, fostering growth and expertise among Retail Sales Assistants (RSAs) across the global markets.
Key Responsibilities:

• Develop a top-tier onboarding program for new RSAs in stores, adaptable for local markets.
• Establish an advanced sales skills program, building on successful models
• Create captivating in-store experiences to drive customer engagement with the products, both in wholesale and direct-to-consumer settings.
• Deliver high-impact learning strategies to empower international teams, ensuring local execution aligns with market-specific needs.
• Oversee the Academy's online training platform, driving user growth and engagement to enhance brand advocacy.
• Champion additional tools and solutions beyond training, maximising RSA advocacy and sales effectiveness.

Key Collaborations:

• Work closely with International Marketing, Ecommerce, and Regional Sales teams.
• Collaborate with Local Trade Marketing, Sales Teams, and Training Managers.
• Foster relationships with Local Retail Managers and Sales Teams for effective local implementation.

Qualifications and Skills:
Technical Skills and Experience:

• Previous experience in Training, L&D, HR, Product Training, or Retail Management.
• Cultural astuteness, essential for effective collaboration with diverse international markets.
• Strong communication and problem-solving abilities.
• Hands-on approach to development, implementation, and support.
• Fluency in English, with proficiency in other languages as a bonus.

Personal Skills:

• Agile in shifting between strategic planning and task execution.
• Excellent time management and organisational skills.
• Clear and compelling communicator, adept at simplifying complex concepts.
• Detail-oriented, with a proactive and self-driven work ethic.
• Thrives in an international, multicultural work environment.

Qualifications:

• Degree in HR, Teaching, Training, or Retail Management (preferred, not essential).

Work Environment/Physical Requirements:

• Office-based role in Uxbridge, London, with convenient access to public transport or provided parking.
• Applicants must have the right to work in the UK and be UK-based.
• Hybrid working model, with a minimum of 3 days per week in the office and flexibility for additional office attendance.
• Extensive international travel required across EMEA and APAC regions.

Why join the team?
If you are a proactive, culturally astute individual with a passion for driving retail excellence and training innovation, I invite you to apply for this exciting opportunity. Make your mark in a growing, international organisation.

• Salary: Competitive
• Holiday Allowance: 25 days per annum pro-rata, increasing by 1 day up to 30 days after the 2nd full year of employment
• Performance Bonus: 8%, based on personal and company objectives
• Probation Period: 6 months
• Group Personal Pension:*Employer contributions 4%, employee contributions 4%, depending on eligibility
• Group Life Assurance: 3x annual salary, after 3 months of service.
• Private Medical Insurance: Available to opt-in, as a benefit in kind
• Parking: Available, paid for by the employer
• Hybrid Working: 3 days in the office/2 from home and flexible to attend office as and when required.