Retail Host

Pay Rate –

£10.50/hour if 23 or over

£10.20/hour if between 21 – 22

£8.72/hour if under 21

Location - KidZania London

Job Type - Permanent, Part Time, weekday and weekend availability is essential.

About Us

KidZania is a fun and exciting Edutainment complex where we empower and inspire kids' future career choices through educational role play with a huge variety of activities! Kids can choose to be a Pilot, Fire fighter, DJ or Concierge to name a few! The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.

With 25 facilities all over the globe from Mexico City to Tokyo to London, KidZania receives more than 9 million visitors yearly in over 15 countries, with 10 more facilities currently under development.

Are you looking for a unique workplace where your job will help thousands of Kids realise their passions!?

Being part of a company that focuses on its people, joining a team of like-minded individuals with a focus on culture, hard work, having fun, transparency and enthusiasm.

Kidzania London have an exciting opportunity for you to progress into a full-time Retail Hostrole.

This job might be for you if:

You are a passionate about upselling, pro-active, self-motivated and highly driven person, come and join us at KidZania London.

We are seeking an individual who is a hands-on, has great attention to detail and has a can do attitude! You also thrive from a busy environment and have the experience, confidence and initiative to work autonomously, this is a fantastic opportunity for you!

KidZania’s values are our shared beliefs about behaviours that are key to how we deliver against our objectives and help us achieve our vision and strategy, shape the way we deliver our functions and are integral to the way we interact with each other, professional stakeholders and the public.

KidZania is a Mindful employer, taking the lead and championing in positive mental fitness at work. We are also a member of the Disability Confident Charter committed to ensuring an inclusive and supportive working environment that is free from any form of discrimination.

We Employ People of Difference. Please let us know if you require additional access arrangements during the recruitment process.

https://jobs.kidzania.co.uk/

https://kidzania.co.uk

Job Purpose

We are looking for a friendly and approachable Retail Host to join our team, to be the first point of contact for our department stores.

The Retail Hosts will ensure the smooth running of the day-to-day operations of the business and ensuring that every guest has the best experience possible whilst shopping with us.

The Retail Hosts will ensure shelves are fully stocked and merchandised correctly, upsell to our visitors when they are choosing a souvenir or gift item from their trip to KidZania. This role includes delivering exceptional guest service, driving sales and up keeping of standards and service.

Experiential focused, we aim to create memorable shopping experience for all our customers, we do this by engaging with our customers, by promoting our brand values, mission and RightZKeepers.

Our RightZKeepers are an essential part of KidZania, we are looking for someone who can demonstrate their knowledge to customer’s and bring our RightZKeepers and the right they embody to life.

Key Responsibilities

• Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction

• Achieve sales goals
• Operate cash registers, process point of sale purchases and balance drawers
• Advise customers on products and services that best suit their needs
• Learn about new products, services and company policies regularly
• Keep the sales floor clean and visually appealing
• Handle merchandise returns
• Cross-sell products to increase revenue

Essential Criteria

• Previous experience in a similar role within retail
• Enthusiastic, passionate, energetic and positive
• Hardworking and have a can-do attitude
• Exceptional team players with excellent communication skills
• Well presented with a friendly manner
• Passionate about customer service
• Excited about the opportunity of educating our future generation Able to work in a busy and fast paced environment.

Desirable Criteria

• Similar background preferably within the attractions, hospitality, entertainment, retail sectors

BENEFITS

Some of the fantastic benefits available for this role include:

• Fun and Inspiring place to work
• Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year.
• Training and Career Development opportunities
• Westfield Discounts
• Free and Discounted KidZania Tickets
• 25% Discount in our retail shop and KidZania Birthday Parties
• 50% Discount in our internal food and beverage outlets
• 20% Discount at Hilton Kensington stays
+ more such as discounts to Red Letter Days, Buy a Gift

We are based in Westfield London, Shepherds Bush.

Brief description of the selection process:

There will be a two-stage interview process, beginning with a virtual first stage interview.

The final stage interview will be competency-based interview. Candidates are encouraged to use the ‘STAR’ (Situation, Task, Action, Result) method when responding to competency questions, using relevant examples.

For more information, please contact Human Resources on careers@kidzania.co.uk

We are an equal opportunities employer. Please let us know if you require additional access arrangements during the recruitment process.