Retail Manager

• Permanent contract
• Salary: up to £31,415 per annum
•  Home away from home - An accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. 

THE ROLE

In this exciting and varied role, you will lead a successful centre retail department while supporting the day-to-day operations of the centre. This will be achieved through working collaboratively with both the Head of Retail and the centre General Manager. You will be responsible for identifying operational trends; analysing feedback; investigating opportunities; making recommendations for improvement; and driving change that delivers improved on centre revenue and our customer retention rate. You will also take responsibility for stock management, cash management and providing our customers with first class experience in all our retail areas. You will ensure that your team is operating efficiently through effective management to meet demanding key performance indicators, ensuring compliance with policies and producers and ensuring your team receives relevant development opportunities. 

Key responsibilities include:

• To maximise on centre revenue opportunities via our centre retail operations ; 
• Leading training and overseeing the retail team to provide and excellent customer experience; 
• To prioritise H&S and compliance in the retail operation; 
• Assisting with centre specific duties associated with a children’s residential activity centre. 

IS THIS YOU?

You will thrive on making connections with guests and getting to the heart of what they want and how you can deliver that. You will have a keen eye for detail, as well as the tenacity to implement and see projects through to their successful completion. You will be a natural decision maker, comfortable making clear decisions and taking responsibility. You will be able to work at pace and deliver results under pressure, capable of engaging and influencing face to face and remotely to ensure tasks are delivered on time and in full. You have high standards and act with integrity and commitment, wanting to deliver the very best at all times. You will be able to analyse and understand the company vision for the retail department and deliver it. Like us, you will love change, development and innovation, and understand that often to deliver this, you must be resilient, flexible and adaptable – and at all times passionate and positive.

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
• Investing in your future – with sector leading family friendly policies and a contributory pension
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
• Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans
• Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes. 

For a full Job Description and Personal Specification please click here.