Address
Form of work
SalaryJob Description
Salary: up to £35,000 + £3k bonus scheme + uncapped overtime earning potential during our peak season (October - end of May). As an example, an existing Retail Operations Manager is currently earning £43k with all this considered.
ABOUT THE ROLE
Are you a task orientated & dynamic manager? Do you thrive under pressure? Can you lead a team across various departments & skill sets? Do you have the skill set & capability to adapt across our sales, customer service & goods in teams?
We are searching for a motivated individual who will add value and energy to our team. You will be joining our Senior Management team whilst also being a very hands-on & dynamic leader, with a methodical mind who works well in a fast-paced, market-leading company in the dress industry.
This is a full-time role, working within a peak season business that operates extensive hours across Monday to Sunday. Your core hours will be Monday to Friday, however as you are heading up various teams, your shifts & hours will need to flex when required.
You will be task & detail-orientated, managing an ever-changing workload based on the demands of a peak season retail business, ensuring that 100s of daily tasks are captured, planned, delegated, signed off & completed to deadlines.
This role encompasses staff management, heading up workload planning, delegating & meeting all deadline requirements across several departments including different shifts across our retail function, whose working hours cover from 8.30am-10pm
You will be responsible for the retail function, which also includes customer service & goods in - this a varied role which covers different shift patterns, & you will be responsible for understanding the workload, issuing this to your team & ensuring its completion in full & on time. During peak season, this workload is intense, so the right individual will be someone who thrives under this pressure & enjoys the rewards of seeing the multiple results that this role should deliver. You will be a keyholder for our retail premises, which incorporates problem solving & call-outs where occasionally necessary.
You must thrive on a demanding workload with curve balls coming every day. You need to be a person that gets things done in full, on time & makes things happen across the company & externally. Essentially, we are looking for someone super dynamic, who solves problems & is strong on Microsoft Office software packages. This role is not for the faint hearted - it needs someone who is a slick & quick operator.
Reporting into the CEO, you will be the conduit for information to your staff. At the height of peak season, your team will be around 32 staff.
You will actively contribute to achieving the overall company operational targets. No day is ever the same - it is an interesting & varied role, where you will be very much involved in the day to day running of the company. You will also get involved in events, projects & business strategy in non-peak season. You will have a voice - the ideal candidate will be strong, who will add fantastic value to the business & whose role will grow as the business continues to grow.
PAY PACKAGE OVERVIEW & WORKING HOURS
Salary : up to £35,000 pa basic + £3k potential bonus scheme + uncapped overtime earning potential during peak season (October - end of May). As an example, an existing Retail Operations Manager is currently earning £43k with all this considered.
Full-Time - 40 hours per week
Summer months (low season): opportunity to work reduced hours if desired or flexible working hours. Chance to take extended holiday leave.
Winter months (peak season):
Longer working hours with unlimited overtime opportunities.
Closed over the Christmas period (unlike other retailers).
You will be required to work the following school holidays: October half term, February half term and Easter half term.
Whilst the role is primarily Monday to Friday, there will be the requirement to work overtime, some weekends & some evening - as the leader of your department, you will determine the working hours needed to deliver the workload.
Annual leave: 30 days inclusive of Bank Holidays.
Closed on Mother's Day & Father's Day.
COMPANY OVERVIEW
Red Carpet Ready are the multi-award-winning UK's Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, Prom Queen on Channel 5 & named as one of the UKs Top 100 fastest growing female-led companies. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion.
The company continues to expand at a rapid rate - we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.
RESPONSIBILITIES
Customer Service & Operations
Create workload plans across your department. At peak season there are 100s of tasks that will need fulfilment - you will be the person to ensure deadlines are met by your team.
Oversee courier dispatches by ensuring processes are followed.
Ensure that staff deal with customers correctly & that calls are answered efficiently & correctly.
Be dynamic in your approach to workload, delivering both your personal & your team's deadlines. Attention to detail & checkbacks across your team are critical.
Staff recruitment & training ensuring that our high standards are rolled out consistently.
As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.
Site Maintenance
As a keyholder, you will take ownership for the site including problem solving e.g., payment machines, phone system, Wi-Fi/broadband, general site maintenance, health & safety, floods etc. including call-outs where necessary.
Goods In
Allocating customer orders & dispatches & ensuring efficiency & organisation across the team. Ensuring order accuracy & reconciling against invoices - attention to detail is essential.
Staff Management
Own all administration of HR & the co-ordination of everything HR related.
All new starter paperwork, H&S inductions, assisting with training plans, training nights, commission structures & staff incentive documentation, iincluding records & leavers paperwork.
You must be able to evaluate an ever-evolving daily workload & be responsible for daily staff briefings.
Create & deploy staff workload plans, complete staff checkbacks & ensuring all tasks are completed on time.
You must be a strong & clear communicator.
External suppliers
Manage the working relationships with external suppliers through strong communication & organisation skills.
Ensure deadlines are agreed & met e.g., with our seamstress for dress fixes/alterations.
IT
You must be fully computer literate & be able to create professionally presented documentation as you will be tasked with producing staff training manuals, user guides, project plans & processes, & other key documentation.
Comfortable with email communication & software to deal with daily customer queries & messages.
Recording - create & maintain consistency across the team & working to deadlines.
Project Management & Business Development Research
In the non-peak summer months, the right individual will have the opportunity to get involved across all areas of the business, including business development, projects & events.
REQUIREMENTS
Resilience to pressure is essential. You need to be able to manage multiple workload streams simultaneously & manage a pressurised workload during peak season. You will be strong character; resilient, assertive & efficient.
Task-orientated manager - manage an ever-changing workload based on the demands of a peak season retail business, ensuring that 100s of daily tasks are captured, planned, delegated, signed off & completed to deadlines.
You will have passion & energy to inspire, lead & develop the Red Carpet Ready Team.
Strong staff management skills to be able to manage a retail team of up to 32 individuals, with management experience in a retail, hospitality, sales, or leisure background.
Unfazed when delivering communications & briefings to staff.
Troubleshooting mindset - can work through problems & processes logically to unpick issues & solve them.
You will be a keyholder for our retail premises, which also incorporates problem solving & call-outs where occasionally necessary.
You will thrive on a high level of autonomy, responsibility & ownership.
Highly organised & dynamic.
A strong communicator & proactive individual, with high attention to detail
Highly efficient at using Microsoft Office software, email & IT-savvy to a high standard.
Ability to set & review KPIs & bonus incentives for your sales team.
Desire to work in a fast paced, dynamic & entrepreneurial business to add to our infrastructure & deliver the company into its next phase of expansion.
ADDITIONAL BENEFITS
20% staff discount
Company trips
Star of the Month Awards
Staff thank you & reward events.
LOCATION
This role is based at our Shopping Venue & HQ - Branston, Lincoln.
INTERESTED? APPLY NOW!
_Please follow these guidelines carefully:_
Apply via Indeed including completion of tests along with your CV and a covering letter.
The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.
. click apply for full job details
ABOUT THE ROLE
Are you a task orientated & dynamic manager? Do you thrive under pressure? Can you lead a team across various departments & skill sets? Do you have the skill set & capability to adapt across our sales, customer service & goods in teams?
We are searching for a motivated individual who will add value and energy to our team. You will be joining our Senior Management team whilst also being a very hands-on & dynamic leader, with a methodical mind who works well in a fast-paced, market-leading company in the dress industry.
This is a full-time role, working within a peak season business that operates extensive hours across Monday to Sunday. Your core hours will be Monday to Friday, however as you are heading up various teams, your shifts & hours will need to flex when required.
You will be task & detail-orientated, managing an ever-changing workload based on the demands of a peak season retail business, ensuring that 100s of daily tasks are captured, planned, delegated, signed off & completed to deadlines.
This role encompasses staff management, heading up workload planning, delegating & meeting all deadline requirements across several departments including different shifts across our retail function, whose working hours cover from 8.30am-10pm
You will be responsible for the retail function, which also includes customer service & goods in - this a varied role which covers different shift patterns, & you will be responsible for understanding the workload, issuing this to your team & ensuring its completion in full & on time. During peak season, this workload is intense, so the right individual will be someone who thrives under this pressure & enjoys the rewards of seeing the multiple results that this role should deliver. You will be a keyholder for our retail premises, which incorporates problem solving & call-outs where occasionally necessary.
You must thrive on a demanding workload with curve balls coming every day. You need to be a person that gets things done in full, on time & makes things happen across the company & externally. Essentially, we are looking for someone super dynamic, who solves problems & is strong on Microsoft Office software packages. This role is not for the faint hearted - it needs someone who is a slick & quick operator.
Reporting into the CEO, you will be the conduit for information to your staff. At the height of peak season, your team will be around 32 staff.
You will actively contribute to achieving the overall company operational targets. No day is ever the same - it is an interesting & varied role, where you will be very much involved in the day to day running of the company. You will also get involved in events, projects & business strategy in non-peak season. You will have a voice - the ideal candidate will be strong, who will add fantastic value to the business & whose role will grow as the business continues to grow.
PAY PACKAGE OVERVIEW & WORKING HOURS
Salary : up to £35,000 pa basic + £3k potential bonus scheme + uncapped overtime earning potential during peak season (October - end of May). As an example, an existing Retail Operations Manager is currently earning £43k with all this considered.
Full-Time - 40 hours per week
Summer months (low season): opportunity to work reduced hours if desired or flexible working hours. Chance to take extended holiday leave.
Winter months (peak season):
Longer working hours with unlimited overtime opportunities.
Closed over the Christmas period (unlike other retailers).
You will be required to work the following school holidays: October half term, February half term and Easter half term.
Whilst the role is primarily Monday to Friday, there will be the requirement to work overtime, some weekends & some evening - as the leader of your department, you will determine the working hours needed to deliver the workload.
Annual leave: 30 days inclusive of Bank Holidays.
Closed on Mother's Day & Father's Day.
COMPANY OVERVIEW
Red Carpet Ready are the multi-award-winning UK's Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, Prom Queen on Channel 5 & named as one of the UKs Top 100 fastest growing female-led companies. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion.
The company continues to expand at a rapid rate - we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.
RESPONSIBILITIES
Customer Service & Operations
Create workload plans across your department. At peak season there are 100s of tasks that will need fulfilment - you will be the person to ensure deadlines are met by your team.
Oversee courier dispatches by ensuring processes are followed.
Ensure that staff deal with customers correctly & that calls are answered efficiently & correctly.
Be dynamic in your approach to workload, delivering both your personal & your team's deadlines. Attention to detail & checkbacks across your team are critical.
Staff recruitment & training ensuring that our high standards are rolled out consistently.
As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.
Site Maintenance
As a keyholder, you will take ownership for the site including problem solving e.g., payment machines, phone system, Wi-Fi/broadband, general site maintenance, health & safety, floods etc. including call-outs where necessary.
Goods In
Allocating customer orders & dispatches & ensuring efficiency & organisation across the team. Ensuring order accuracy & reconciling against invoices - attention to detail is essential.
Staff Management
Own all administration of HR & the co-ordination of everything HR related.
All new starter paperwork, H&S inductions, assisting with training plans, training nights, commission structures & staff incentive documentation, iincluding records & leavers paperwork.
You must be able to evaluate an ever-evolving daily workload & be responsible for daily staff briefings.
Create & deploy staff workload plans, complete staff checkbacks & ensuring all tasks are completed on time.
You must be a strong & clear communicator.
External suppliers
Manage the working relationships with external suppliers through strong communication & organisation skills.
Ensure deadlines are agreed & met e.g., with our seamstress for dress fixes/alterations.
IT
You must be fully computer literate & be able to create professionally presented documentation as you will be tasked with producing staff training manuals, user guides, project plans & processes, & other key documentation.
Comfortable with email communication & software to deal with daily customer queries & messages.
Recording - create & maintain consistency across the team & working to deadlines.
Project Management & Business Development Research
In the non-peak summer months, the right individual will have the opportunity to get involved across all areas of the business, including business development, projects & events.
REQUIREMENTS
Resilience to pressure is essential. You need to be able to manage multiple workload streams simultaneously & manage a pressurised workload during peak season. You will be strong character; resilient, assertive & efficient.
Task-orientated manager - manage an ever-changing workload based on the demands of a peak season retail business, ensuring that 100s of daily tasks are captured, planned, delegated, signed off & completed to deadlines.
You will have passion & energy to inspire, lead & develop the Red Carpet Ready Team.
Strong staff management skills to be able to manage a retail team of up to 32 individuals, with management experience in a retail, hospitality, sales, or leisure background.
Unfazed when delivering communications & briefings to staff.
Troubleshooting mindset - can work through problems & processes logically to unpick issues & solve them.
You will be a keyholder for our retail premises, which also incorporates problem solving & call-outs where occasionally necessary.
You will thrive on a high level of autonomy, responsibility & ownership.
Highly organised & dynamic.
A strong communicator & proactive individual, with high attention to detail
Highly efficient at using Microsoft Office software, email & IT-savvy to a high standard.
Ability to set & review KPIs & bonus incentives for your sales team.
Desire to work in a fast paced, dynamic & entrepreneurial business to add to our infrastructure & deliver the company into its next phase of expansion.
ADDITIONAL BENEFITS
20% staff discount
Company trips
Star of the Month Awards
Staff thank you & reward events.
LOCATION
This role is based at our Shopping Venue & HQ - Branston, Lincoln.
INTERESTED? APPLY NOW!
_Please follow these guidelines carefully:_
Apply via Indeed including completion of tests along with your CV and a covering letter.
The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.
. click apply for full job details
