Retail Operations Manager

Retail Operations Manager

Salary Range: GBP45,000 - GBP55,000 per annum, depending on experience

As the Retail Operations Manager, you will play a pivotal role in ensuring the efficient and accurate management of the site and its contracted staff, working alongside the Centre Director.

This position requires a deep understanding of retail shopping centre management, as you will be responsible for liaising between clients, asset managers, surveyors, and tenants to enhance the performance of the asset. Collaboration with the internal team and the client will be essential to establish and maintain a successful, high-performing asset.

Responsibilities:

• Monitor contractor and supplier performance, reviewing Risk Assessment Method Statements (RAMS), and issuing Permits to Work as necessary.
• Conduct daily site inspections of common areas to promptly address any issues.
• Respond to queries from occupiers, colleagues, and clients in a timely manner.
• Set, manage, and reconcile budgets effectively.
• Collaborate with building surveyors to implement and manage Planned Preventative Maintenance (PPM) works.
• Manage contractors to ensure PPM works and reactive maintenance align with company policies and procedures.
• Assist the Marketing team in implementing marketing/promotional events, approving risk assessments, and method statements.
• Maintain high levels of occupier engagement and customer service, focusing on attention to detail.
• Seek opportunities for continuous improvement in service efficiency and effectiveness.
• Develop and maintain strong relationships with adjoining developments and key stakeholders.
• Demonstrate effective time management and organizational skills.
• Produce and present client/management reports.
• Exhibit strong interpersonal skills, communicating effectively at various levels.
• Provide effective line management and demonstrate a proactive, flexible attitude toward changes.

Requirements:

• Experience in a similar role within retail shopping centre management.
• IOSH certification is essential, NEBOSH certification is desirable.
• IWFM or equivalent certification is desirable.

Skills, Knowledge, and Values:

• Ability to monitor contractor/supplier performance and review RAMS.
• Proficient in conducting site inspections and resolving issues promptly.
• Strong budget management skills.
• Experience in implementing and managing PPM works.
• Collaboration with marketing teams for events and promotions.
• Attention to detail and high levels of customer service.
• Continuous improvement mindset.
• Strong relationship-building skills with stakeholders.
• Excellent time management and organizational skills.
• Effective production and presentation of client/management reports.
• Proactive and flexible attitude toward changes.