Retail Relationship Manager Region

Retail Partnership Manager – Region Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Do you have a passion for building relationships and providing first class customer service? At Speedy we put our customers at the heart of our business and we are looking for the right individuals to join us at this exciting time, could this be you? As a Retail Partnership Manager you will be responsible for maintaining effective partnerships with existing DIY customers and building relationships with new DIY customers to drive trade, DIY sales and ensure growth within a specific geographical area. Upskilling, supporting and coaching our partners in selling tool hire. Available locations:South WestNorth WestWales and the South CoastFull UK driving licence required As a Retail Partnership Manager you will be responsible for the following; Act as an ambassador for the customer journey – offering help and advice on ‘how to hire’ via our partner channels.Have a solid understanding of the products and services offered by Speedy.Assist, influence and coach B&Q partner colleagues on product range by providing in depth information of Speedy’s products, guiding them through the features and functionalities whilst also supporting on how to sell it to customers. Promote products and range to DIY customers through product demonstration and instore interaction.Build relationships with trade customers to win larger, more complex orders and requirements. Identifying and resolving any issues relating to customers in conjunction with management expectations.Ensuring that the company's products or services meet customer expectations.Addressing customer concerns or issues related to the product and providing solutions or escalating problems as needed. Offering training sessions to B&Q partner colleagues on how to effectively use a product. To help organise and be present where necessary at customer events. Regular reporting on activity for analysis, including sales reports, meeting updates.Gathering customer feedback on products and communicating this to the relevant business leads for improvement. Working closely with the Regional sales teams. What will we provide?We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!What we offer:26 days holiday (plus bank holidays)Life assurancePension SchemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development and career progressionVoluntary Health Cash PlanMy Staff Shop: discounts and offers for shopping etc. across many suppliersGreen Commute Initiative: Work scheme for cyclingVita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial managementSpeedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.https://www.speedyservices.com/esg/governanceAll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.