Retail Sales Advisor (Warrington)

Axminster Tools is a market leading tool and machinery retailer based in Axminster, Devon. We stock a range of products from both our own and well-known brands and distribute this across the UK, Europe and the rest of the world.

We’re specialists who share our customers passion for great craftsmanship and a job well done. We do this by offering the products they need, the knowledge they trust and the committed service they deserve, whether they’re a hobby enthusiast or a trade professional.

From our early days of trading 50 years ago, we ensure our staff are supported, engaged and challenged, embracing the welcoming culture of our family run organisation. We are proud of our strong customer service values which we continue to refine and create new opportunities to interact with our customers, understand their needs and ultimately share their passion for woodworking.

We are looking for a Retail Sales Advisor to join us at our Warrington retail store on a full-time basis. This is a fantastic opportunity to engage and interact with a variety of woodworking customers, whether hobbyists or professionals, collaborating with them to identify the most valuable products to enable their projects.

About the role

The responsibilities of the role include:

● Serving customers and assisting them with queries

● Carry out transactions, purchases, returns and exchanges

● Provide technical and practical advice to customers on tools and machinery

● Carry out operational tasks; receiving, checking off, putting away deliveries, price labels, product assembly etc.

● Actively seek knowledge and training development, keeping up to date with new products.

The hours of work for this position will be 37.5 hours per week, and you will work five days out of six, Monday to Friday 8:00am - 5.00pm and Saturdays 9:00am - 5:00pm on a rota basis.

Skills required

We are interested in hearing from you if you are experienced in a retail and customer service environment and exhibit a real passion for tools and machinery. However, you may also have experience in a position where you have demonstrated the skills required to engage customers in a face-to-face role and provide a tailored and personal service. You may be an experienced woodworking enthusiast in your spare time or have worked professionally with a mixture of hand and power tools in the past. Fantastic communication skills are paramount for this position.

You will need to be proactive and use your initiative and have a keen interest to develop your knowledge of our products. We will provide you with a varied catalogue of training, delivered both by internal specialists and third-party power tool brands. Motivation and confidence are also sought in the ability to demonstrate products to customers on a group or individual basis.

Life at Axminster

We want people who strive for excellence and are excited to be part of our journey. Having a modern and friendly environment for our workforce is at the heart of the company; we encourage all staff to be ambitious and we have a strong learning and development ethos together with a wellbeing programme to support our employees' lifestyles.

We believe in a work environment that is both inclusive and diverse, where people can be themselves. Collaboration is actively encouraged because to us, every idea is valuable. Therefore, while we are interested in your experience and expertise, we really want to get to know you as an individual; your ambitions, beliefs and ideas.

You can expect a varied benefits package on joining us, alongside an excellent salary and working conditions.

How to apply

Please visit https://www.axminstertools.com/careers to apply directly for this position.

Alternatively, please contact the HR department: 0800 1076937 or email hr@axminstertools.com

Closing date for applications: Thursday 16th May 2024

Scheduled interviews to take place: 21st May 2024

Job Type: Full-time

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 16/05/2024