Retail Sales Associate

Company description

Hunt’s are a well established traditional family run bookshop of 23 years, who take pride in offering an excellent customer service. The bookshop stocks a wide variety of new and used book titles including children’s books, vinyl records and sheet music.

Job description

We are looking to recruit a full time Sales Associate who is enthusiastic and highly committed. The Sales Associate must have 2 years retail experience, ideally within the book, music and vinyl record trade. A strong knowledge base of books and vinyl records will prove valuable. The individual must be an excellent communicator with an approachable and friendly personality. Customer interaction will be required at all levels in the bookshop, on the phone and through email. Good digital and IT skills will be necessary to use the in house computerised system.

Duties will include daily activities:

• You will be the welcoming face to the bookshop. Politeness and a can do attitude will be essential, providing an excellent customer service, making sure the customer comes first will be paramount.
• To interact with customers on our products, giving advice and guidance on purchases.
• To answer customer enquires in person, on the phone or via email in a prompt and timely manner.
• Handling customer orders, checking availability of stock and promoting our quick order facility along with offering a delivery service if required.
• Operating an in house computerised order system, to search for books, CD’s, DVD’s or vinyl records, checking availability, processing secure ordering and taking customer details.
• Will be expected to make notification telephone calls on arrival of orders. Also organising a delivery service or posting orders out to customers if required.
• Till operation, dealing with cash or card payments.
• Handling stock deliveries, booking in and distributing stock items onto shelves.
• Co-ordinating and managing stock of Book Fair's within school settings.
• To maintain book knowledge, particularly new titles, offering customer advice, guidance and recommendations.
• Creating internal window displays, organising shelves, and ensuring stock is clean and tidy within the correct categories.
• To be proactive on social media campaigns and promotion of book events.
• Additional knowledge in Games Workshop products would be of benefit.
• As the business moves forward there is also scope at working from home on selected days to manage online sales and listings.
• Expertise in E-commerce would be an advantage to applicants, helping create sales.
• Key holder responsibilities, making sure the bookshop is secure on conclusion of the working day.
• Due to working with children a DBS check will be necessary.

To apply simply email us your CV along with a cover letter to why you think you would be most suitable for the role.

Job Types: Full-time, Part-time

Pay: £11.50 per hour

Expected hours: No less than 25 per week

Benefits:

• Casual dress

Schedule:

• Every weekend
• Monday to Friday

Experience:

• Retail sales: 1 year (required)
• customer service: 1 year (required)

Work Location: In person

Application deadline: 31/07/2024
Reference ID: SA