Retail Supervisor

Company background

Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe.

With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating.

Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK.

With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business.

This is an exciting time to join the organisation at the start of a transformational period of growth.

Hours: 40 per week

Shift Pattern: 5 days from 7 (Including Weekends)

A Day in the Life of a Retail Supervisor:

• Providing an exceptional customer experience through all levels of the sales process.
• Managing and developing all sales enquiries.
• Boosting sales and profitability using every tool at your disposal.
• Assisting management in maintaining and developing showroom policy and procedures.
• Ordering stock, coordinating deliveries & checking inventory numbers.
• Creating promotional offers to boost revenue & analysing sales data.
• Delegating responsibilities & ensuring staff complete their assigned tasks in a timely manner.
• Being a proud and passionate ambassador of the SuperBike Factory family.

What you’ll need to be successful:

• Experience working in a busy sales environment.
• Experience within a retail management team.
• Ability to build strong working relationships with your customers & colleagues.
• A passion to deliver outstanding customer service.
• Driven to achieve your goals and the goals of the business.
• Detail orientated & good organisational skills.

Benefits

• Netflix Membership • Taste Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement Counselling, Critical illness support, Legal support, Cancer Support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line • Enhanced Maternity and Paternity Leave • Enhanced Sickness pay