Retail Support Engineer

Our client delivers award-winning, sustainable solutions that bring the retail experience to life. As specialists, the company provide installation and maintenance services for retail displays, working with leading, global brands. Key to success is our great team culture and strong work ethic; the company are looking for people who are enthusiastic, ambitious and want to be part of our exciting journey.
The role
Our client is looking for Maintenance/Retail Support Engineers to join the team and deliver retail maintenance solutions across the UK & Ireland. You will deliver customer excellence by ensuring installations are serviced and maintained within contractual SLAs. Full training and equipment will be provided. The role will involve daily regional travel and national as required. Company van and fuel card will be supplied.
Key accountabilities
• Attend retail stores to carry out preventative and reactive maintenance, display installations and updates.
• Installation/replacement peripherals (LEDs, pushers, drawer runners etc).
• Diagnostics and repairs of display fixtures, electricals, and digital media devices.
• Display tidying and cleaning. • Attend appointments on-time.
• Manage and maintain stock holding of spare parts within own vehicle and keep records of where used.
• Liaise with other team members, retailers, clients, and the general public
• Detailed, timely and accurate completion of site visit reports and feedback.
• Review location-specific documentation for display placement.
• Understanding of client requirements, expectations and needs.
Skills & experience
• Field Service/Maintenance Engineering background.
• Experience of using powered and manual hand tools.
• Flexibility to travel, training sessions and or work away is a possibility.
• Full driving license with no more than 6 points.
• At least 3 years driving experience, age 21 plus (due to insurance).
• Customer-centric attitude.
• Team player approach and willingness to get stuck in.
• Proactiveness to getting things done.
• Knowledge of wiring and ability to read wiring schematics an advantage.
• Quick at learning new software systems and technologies.
• Flexible to react and adapt to rapidly changing scenarios.
• Driven to meet deadlines in line with compliance.
• Effective communication including verbal and nonverbal.
• Strong organisation with an attention to detail.
• Analytical mindset, find solutions and make decisions.
• Resilience and positive attitude in challenging situations.
• Able to use IT systems and emails
• We supply a company van fuel card (both for work use), and tools.