Retail Team Leader

Summary

If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job.

The Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

Weekend work required.

Duration: Permanent

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024

What it's like to work here Reporting to the Retail Manager, you'll be part of small team of 2-3 retail assistants and 2-3 retail volunteers at Arlington Court

To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing

You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.

You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

Please read the role profile, attached to this advert.

Who we're looking for

• Able to demonstrate strong customer service ethos

• Experience of working in a retail environment including selling and merchandising skills.

• Strong people skills enabling good relationships.

• Knowledge of retail best practice including selling and merchandising skills and effective space management.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.