RETENTION ADVISOR

INSURANCE RETENTION ADVISOR - BOURNEMOUTH - BASIC SALARY + BONUS SCHEME

Due to continued growth and success a fantastic opportunity has arisen for an Insurance Retention Advisor based in their modern offices in Bournemouth. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. Come and join us and work in a well-established company that invests in its staff and provides continuous training and support and an opportunity to grow in the business. If you enjoy dealing with people, keen to learn all about insurance this is the career for you!

About you:

You will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements.

You have awesome problem-solving skills - all of our clients are totally unique, so we need to come up with tailor made solutions as we don’t have a "one size fits all" approach

You may currently be working in a sales, Customer service or retention role and are now looking for a career in insurance. We don’t require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications.

What will you be doing:

Working as a Retention Advisor, the core element of the role is to retain existing policy holders in the non-standard and high-risk household Insurance market. The Retention Advisor is an advised role working in our new offices in Bournemouth. In this telephony-based position you will manage a portfolio of customers whilst working with Insurers, management agencies to source solutions and to ensure continued retention of existing business. ensuring we meet our diverse customer needs and requirements.

Key Responsibilities:

• Managing clients within the retention cycle
• Making outbound calls to existing customers
• Taking incoming calls from our existing customers to renew or service their policies.
• Source, present and renew policies for our existing customers.
• Adherence to the requirements laid out by the FCA in terms of compliance and customer risk.
• Build relationships with 3rd party Insurers and Underwriters
• Upselling additional products, seek cross sale and referral opportunities where applicable.
• Providing first class customer service through advice and expertise
• Taking ownership of your clients and building lasting relationships.

Hours:

37.5 hours

Monday - Friday 9am- 5:30 pm

1 x Saturday morning per month 9am- 12:30pm

What’s in it for you:

· Competitive basic salary

· Monthly bonus structure - OTE < £30k* (After probation period)

· Summer and Christmas parties

· Regular Team incentives

· Annual pay reviews (performance related)

You will also get:

· 22 days holiday, increasing to 27 days through service (plus bank holidays)

· Access to a Healthcare Cash plan, which gives you access to 17 different benefits, all paid for by Company

· Excellent training and development schemes with accelerated career progression

· Company funded CII professional qualification

· Enhanced maternity & paternity policies

· Cycle to work loan scheme available to all employees

· Discount on gym membership across the UK - national and local gyms included

· Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.

· Access to hundreds of high street retailer discounts through our reward and recognition platform

· Employee Assistance Programme (EAP) to support employees outside of work

If you are interested in this role, please contact COWELL RECRUITMENT for more information. Please note: Only candidates that have full right to work in the UK will be considered for this role.

COWELL RECRUITMENT is an equal opportunities recruiter. E&OE.