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SalaryN Brown – who we are and why work for us?
At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.
We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.
The role
To lead, manage and develop the Retouch team delivering end to end retouching services within the ecom photo studio, and also for N Brown creative photography. Support internal stakeholders from Studio, Creative, Buying & Marketing in the mass production of quality focussed product assets in an agile way. To have accountability for ensuring Retouchers are the quality gatekeepers who will determine and manage the quality thresholds we desire for our customer facing communications.
What’s in it for you?
24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
Annual bonus scheme
Enhanced maternity and adoption leave
Access to Apricity, a self-funding IVF benefit at a reduced rate
Company pension with up to 8% N Brown contribution
Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
A range of financial wellbeing support
Colleague discount across all N Brown brands
Onsite café with subsidised rates and local restaurant discounts!
Life Assurance and Private Medical Insurance
Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice
What will you do as a Retouching Manager at N Brown?
Leadership of the in house Retouch team, across ecom, creative retouch and also external suppliers and freelance where required.
Providing retouching creative direction to the team that delivers against the Studios, Creative Art Directors, and brief requirements
Providing reporting, issue management and standards management.
Accountability for ensuring the team deliver industry leading retouching to create premium imagery for N Brown customers.
Responsible for the fast processing of assets and delivering to KPI and SLA. Targeting a smooth, transparent and consistent production service, escalating any impacts and issues to schedule, capacity and quality.
Work closely with internal stakeholders to ensure we get a consistent product output, which matches the Creative and Studio brief, whilst working in a highly productive environment.
Liaise with Studio Photography Management and Leads to align on image standards, specifications and process, and to gate keep ‘retouch versus reshoot’
Develop existing team capability, methods and techniques through mentoring and direction – creating an industry leading retouch function. Constantly review and develop team capability to deliver best in class team
Define and implement clear quality standards and ensure delivery of consistency across team, including Colour Management.
Where required, liaise with the external provider to traffic additional retouch requirements.
Evaluate studio output and provide feedback to stakeholders where required, ensuring that each asset meets or exceeds the agreed standards and supports/drives efficiencies.
Develop and knowledge share with the team, to install production best practice, communication and decision making excellence for long term efficiencies.
What skills and experience will you have?
Exceptional proven leadership skills
Super strong attention to detail and natural creative flair
Previous experience working within a similar eCommerce photographic studio or creative agency in a similar image processing or creative production role
Exceptional colour correcting skills
High technical and creative proficiency in model and still life retouching
Strong knowledge and understanding of retouching workflows
Professional demeanor with excellent written and verbal communication skills
Ability to be diligent, take initiative and work calmly under pressure. Also to organise and prioritise workload, multi-task using effective time management skills
Excellent problem solving skills with an ability to change priorities quickly and accept change with a positive attitude
Ability to maintain a high quality of work whilst working in a fast paced environment
Must have a strong work ethic and willingness to meet deadlines
Our promise to you:
We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
What happens when you apply to a role at N Brown?
As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!
