Retrofit Support Officer (Energy Efficiency)

Job Title:Retrofit Support Officer

Location: Bristol, Hybrid working

Salary: 27,121 per annum

Job Type: Full time, Permanent, 37.5 hours

We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation

The Role:

• Construct home Energy Efficiency plans
• Provide advice and support to homeowners across the West of England

You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing Energy Efficiency and sustainability in the West of England, we encourage you to apply today.

Responsibilities include

• Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners.
• Identify and onboard new service delivery partners to expand the program.
• Provide support in the growth of the project.
• Communicate with homeowners via phone to provide retrofit advice.
• Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step.
• Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources.
• Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit.

Assessment & Design:

• Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners.
• Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling.
• Assist in the development and delivery of Retrofit West's design and installation, quality assurance services.
• Assist in the development of different design services documentation, including specification support and planning guidance.

General:

• Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts.
• Assist in the preparation of reports.
• Team collaboration to develop technical content and services and support the delivery of existing design projects.
• Any other duties as required by line manager.

Requirements:

• An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy.
• Minimum level 3 Award in Domestic Energy Awareness (or Equivalent)
• Some knowledge of the construction industry
• Some experience in housing, Energy Efficiency, conducting home surveys and working with householders
• Understanding of insulation and fabric measures, heating systems and renewable energy products
• Excellent written and verbal communication skills
• Self-motivated and highly organised with excellent attention to detail
• Excellent customer service skills including ability to communicate professionally
• Ability to explain home energy topics clearly and simply

Desirable:

• Qualified Retrofit Assessor with 1+ year(s) experience
• Level 3 Award in Energy Efficiency for Older and Traditional Buildings
• Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector).
• Understanding of energy modelling using RdSAP and full SAP or another method.
• Understanding of Energy Efficiency measures design and installation, particularly with traditional (solid wall) construction.
• Understanding in airtight, thermal bridge-free retrofit design and construction.

Benefits

• Time off in lieu (TOIL).
• Hybrid working.
• 33 days of holiday (including bank holidays).
• Company sick pay.
• A generous ethical company pension scheme.
• Opportunities for professional development.
• Cycle to work scheme.

Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role