Returns Administrator

Returns Administrator - Maternity Cover - FTCHours: Monday - Friday 09:00 -17:30Salary: Competitive​​About Us​PureTech is a fast growing family owned business based in Havant, Hampshire, and is a leading provider of CCTV & Security.With branches across the UK and Ireland, we have an exciting opportunity for a Business Development Manager to join our team in EdinburghThe Role: Returns Administrator - Maternity Cover FTCPureTech are looking for a Returns Administrator to join our CCTV Technical Team, to provide returns administration and support for QVIS Lighting & Security, PureTech & Byocycles​Main Responsibilities: Returns Administrator* Liaise with the necessary departments following process and polices to ensure a swift returns procedure is followed* Raise service calls, pending returns and advanced replacement sales orders* Process system job sheets, including raising repair and replacement sales orders and credit and debit notes* General administrative support* ​Ensure that all deadlines are met within set timeframes* Monitor service calls and emails in a timely manner to ensure a timely conclusion* ​Communicate frequently with customers with regular updates on RMA progressSkills and Experience: Returns Administrator* Experience with SAP desirable but not essential* Strong analytical, comprehension and problem-solving skills* Strong verbal and written communication skills* Able to work to deadlines with pace and accuracy* Able to work within a team environment* Excellent organisational skills* Knowledge of Microsoft Office packages* Self motivated with the ability to work on own initiativeBenefits: Returns Administrator* Private Healthcare Scheme* Lifestyle and Wellbeing Benefits: 24/7 Employee Assistance Programme and Gym Membership discounts* Free onsite parking* Company Pension Scheme* Cycle to work scheme* 32 days annual leave (inclusive of bank holidays)To submit your CV for this exciting Returns Administrator, please press ‘Apply’ now and await further instructions