Returns And Quality Control Coordinator

Returns & Quality Control Coordinator

Location: Warrington, WA4 6XE
Reports to: Head of Fulfilment
Salary: £28,000

Candidate Profile: Our client is seeking a proactive, practical/hands on and detail-oriented individual to directly engage and enhance their returns procedures. As the QC & Returns Coordinator, your primary role is to process returns, from goods' arrival at the warehouse to resolution, ensuring both customer and company satisfaction.

Key Responsibilities:

Returns Processing

• Process returns promptly, categorising inventory as new, faulty, or damaged.
• Efficiently and accurately document returns to ensure a streamlined process.

Quality Control Inspections

• Collaborate with the QC and Technical Manager to perform rigorous Quality Control inspections on incoming products.
• Evaluate product quality, and packaging, and identify any defects in products or packaging.

Stock Grading

• Responsibly grade stock, preparing it for resale while maintaining high-quality standards.

Coordinate Repair Efforts

• Serve as the primary point of contact for addressing minor repairs to ready good for resale.
• Coordinate and oversee external repairs when necessary.

Reporting to the QC and Technical Manager, your role is pivotal in maintaining our client's commitment to quality and customer satisfaction. Your expertise in streamlining returns processes and upholding stringent Quality Control standards will contribute significantly to our company's success.

General Responsibilities:

• Process customer returns efficiently, considering both customer needs and the business's commercial impact.
• Verify returns upon arrival at the warehouse, ensuring all paperwork and goods match before processing, and promptly notify admin of discrepancies.
• Assess products accurately to determine faults and determine appropriate next steps.
• Record return information meticulously.
• Prepare all "as-new" stock for resale.
• Communicate customer return information to the relevant departments accurately and promptly.
• Maintain stock control and inventory management records.
• Document and report all faulty product issues to the QC and Technical Manager.
• Document and report all packaging issues to the QC and Technical Manager.
• Cost-effectively manage the repair process.
• Monitor general warehouse activity.

Desired Skills:

• Excellent communication skills.
• Adaptable and flexible approach.
• Strong organisational skills.
• Meticulous attention to detail, especially in numerical and data tasks.
• Self-motivated with a proven ability to work independently.
• Effective cross-departmental communication skills.
• Previous experience of dealing with returns
• Previous warehouse experience is a plus but not mandatory.

If you are a dedicated and meticulous individual ready to take on these responsibilities, they invite you to apply and become part of the team.