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SalaryDescription
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
What Will You Do?
Processing returns received at our warehouse for L’Occitane & Erborian- Activation of Gift Cards
- Order management
- Answering customer queries via phone, email, live chat & social media channels.
- Assisting stores with customer related queries.
- Assisting stores with Click & Collect management.
- Answering online reviews & questions from customers.
- Ensure that any customer data is handled in accordance with GDPR regulations.
- Having a customer first style approach to all tasks.
- Providing an outstanding customer experience for our customers.
- Ensuring team KPIs are met.
- Reporting any issues or factors affecting the customer journey.
The Perfect Candidate:
Excellent communication skills – written & verbal- Excellent organisational skills
- Great time management
- Quickly adaptable to change
- Reliable & consistent
- Eye for detail
- Ability to prioritise & multitask
What We Offer You!*
- Generous Staff Discount to use on all your favourite L’Occitane Group products (including L’Occitane, Erborian, Elemis and more)
- Training Product Allocation every month!
- Generous Holiday Allowance, increasing with length of service
- Excellent well-being policies including enhanced Maternity and Paternity policy
- Extra day Holiday if you get married
- Half day Holiday for your Birthday
- Company Pension Scheme
- Annual Company Bonus
- Group Income Protection
- My L’Occi Rewards: Discount/Cashback from 1000s of high street retailers as well as Well-being Hub, GymFlex, Cycle to Work, SmartTech Loans and Childcare Vouchers
- Private Health Insurance with Westfield Health
- Employee Assistance Programme for all Associates and their families
- Flexible working
- Much, much more!
- Some benefit eligibility is based on length of service
About L'OCCITANE
Since 1976, L'OCCITANE en Provence has been imagining, producing and selling beauty, skincare and well-being products with an intention to share nature's wonders with the world. Our ambition is to not only sustain lands, but to regenerate ecosystems. We believe beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. At L'OCCITANE en Provence, we've always been Cultivators of Change. This mindset is nothing new. We do our best to create positive change for the world, and we always try to inspire everyone around us to do the same.
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.
One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.
We recruit positive-minded people who share our core values and our commitment to sustainability.
