Revenue Assurance Manager

This role is part of the Tesco Mobile team and will be based out of the Tesco Mobile offices in either Manchester, Welwyn or Slough.
The Reference Data and Revenue Assurance chapter is responsible for safeguarding the integrity of our key rating and billing systems and ensuring compliance to OFCOM metering and billing regulation. We audit ordering, provisioning, rating, and billing processes to drive improvements that help maximise revenues, prevent overcharging, and ultimately improve customer experience and reduce contacts into care.
As a key chapter member, your primary responsibility will be to implement controls to protect revenues and prevent avoidable costs. This includes overseeing the assurance of our rating and commercial product catalogues, managing the rating catalogue change process, and leading the assurance test call strategy. You should possess a solid understanding of rating and billing, with some exposure to network architecture, call flows, and payments. Proficiency in process automation and data analytics will be essential to drive our automation program forward.
Who we are
Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we've launched into new services, markets and customer propositions.
Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.
Working at Tesco Mobile means being employed by one of our joint venture shareholders - Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone's welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection - we are supermarket mobile!
The must haves
I n order to be considered, you must have the following experience;

• Strong technical acumen with the ability to understand complex technical specifications and convey them to non-technical audiences
• Project and change management experience, contributing to the success of complex change projects
• Analytical mindset with proficiency in data management, data analysis, and process automation. Strong SQL, Excel, and data visualisation skills to drive insights
• Previous experience managing a product backlog and suppliers

The other stuff we are looking for
We'd also love you to bring;

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners

What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two-stage process.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Tesco Mobile family.
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