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SalaryDiligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
As a result of internal promotions, we are offering the opportunity to join our Operations/Technical Centre as a Risk Events Manager.
You will be playing a key part in the management of business incidents, by highlighting issues, and managing the process improvement and customer solution. This role will involve working with various Stakeholders including Business representatives, tracking actions, and completing root cause analysis.
This is an excellent opportunity for someone that is motivated and has good process management skills.
- Collaborating and chairing meetings with various stakeholders including business representatives and Lloyds Banking Group
- Producing Management Information to be shared with senior Diligenta colleagues
- Analysing error trends, providing feedback, and implementing improvement activity to reduce defects by initiating process changes and/or providing technical training
- Acting as a Subject Matter Expert for projects affecting BaNCs ensuring work undertaken is technically compliant and that risks are identified
- Actively involved in the oversight process for the Incident process, to ensure high quality and consistency of Incident Managers
- Have experience working within Life and Pensions
- Have previous platform experience using BaNCS
- Own exceptional communication skills, including ability to influence decisions
- Possess compliance and legislative awareness
- Can present information in a clear, logical, and concise manner
- 25 days holidays + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme membership
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
