Room Attendant

The IHG Hotel Indigo is a luxurious 4-star, boutique hotel in the heart of Glasgow. We have a fantastic opportunity for a Room Attendant to join our team.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley on a daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Room Attendant serving IHG brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Exclusive access to the employee recognition reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee Friends/Family discounted rates at Heeton-operated and IHG hotels
• Life Assurance, Income Protection and Employee Assistance schemese
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

About Hotel Indigo Glasgow

Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.

Hotel Indigo®

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world’s largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the ‘arty’ part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.