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SalaryWe are recruiting for a Router to join our Heating Services Team in Larbert. Working 37.5 hours per week, this is a Fixed-Term position for a 12 month period.
You will be responsible for generating & retaining customers within a defined area and deliver an exceptional level of customer service. To ensure that all administration processes are maintained and expected deadlines are achieved. Support Router and Engineer activities to ensure that service visits are scheduled and planned in advance to maximise the productivity of engineers within the defined area.
Duties include:
- To ensure that each engineer within the defined area has a full and productive day’s work, bringing work forward and generating new customers in order to keep engineers productive.
- To monitor the return of engineers’ jobs and check/input these accurately on the system.
- Process Delivery notes as required to support Spares activities and Routers
- Ensure that Office Stationery and Printed items are available.
- Deal with Engineers Clothing/PPE requirements, Equipment calibration, updating Vehicle records and handling Mileage returns
- Setting up new customer accounts and process and collate maintenance arrangements including setting up Direct Debits.
- Dealing with Inbound and Outbound telephone calls involving engineers and other departments promptly and professionally
- The post holder will have responsibility for achieving defined targets for customer acquisition, retention and up-selling
As a Heating Services Router, you’ll have access to:
- 25 days holiday (plus bank holidays)
- Buy addition, sell or carry annual leave options
- Career progression opportunities
- Company Pension
- Brand discounts through Certas group scheme
We’re looking for:
- Experience of working in a customer service role
- Previous routing/scheduling experience
- Effective organisational skills in order to plan own work on a daily basis
- Negotiation Skills
- An excellent communicator, particularly over the phone
- Confident
- High degree of self-motivation and time management
- Resilient, persistent and tenacious
- Possesses a results orientated attitude
- Team Player
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.
With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an Equal Opportunities Employer
