Job Title: SACM (Software asset management manager)
Duration: 6 months
Clearance required: Must be SC Cleared
Nationality Requirement: UK Nationals only (no dual nationals)
Location: Barrow based with 2-3 days onsite
Your role -
- Ensure that CMDB Content is up to date, working directly with Data Owners
- Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area
- Ensure the data integrity and accuracy of information within the CMDB for the managed area
- Review accuracy and completeness of asset data
- Raise data quality issues with Data Owners and Service Providers
- Conduct regular data quality audits for managed area
- Report and escalate exceptions in the Change Process for the managed area to the Change Managers
- Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers
- Assist in in access management in regard to managed area of CMDB.
- Audit CMDB data as defined in IT Asset Management Service Description Document
- Ensure the integrity and accuracy of information within the CMDB for all the account assets,
- Define and deploy standards throughout the delivery environment to ensure repeatable, measurable, consistent processes for Asset Management
- Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners,
- Identify the Data Manager and Data Owner for new CI's,
- Identify new data managers and trains them on the tool, processes, and standards
- Provide training upon request to CMDB users
Your profile -
- Ability of managing virtual teams to deliver updates to the CMDB
- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
- Computer systems knowledge, integration and architecture concepts
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
- Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
- Problem solving skills
- Understanding of cross systems interrelations in context of the global business process
- Understanding of Service Management Framework