Safe Neighbourhood Manager

About the role

We have an exciting opportunity for a Safe Neighbourhood Manager to join our newly established Safe Neighbourhoods and Support Service on a full-time, permanent basis in our Greater Manchester office as your base location. This is a new role at Guinness and the successful candidate will have to opportunity to shape and develop the team to help build a successful, in the field ASB service.

You will manage a team of Safe Neighbourhood Officers geographically dispersed across the North of our regions (Yorkshire through to Greater Manchester). You will work closely with a wider, supportive Management Team to deliver a high quality, customer focused service.

Key Responsibilities:

Providing your expertise for complex and challenging ASB cases, you will lead this team to:

• Effectively investigate Anti-Social Behaviour (ASB) cases in hotspot areas
• Be proactive and pursue preventative measures establishing strong working relationships with key agencies and stakeholders to tackle ASB
• Use data to ensure resources are used in the best possible way
• Be able to represent at Court for ASB, fraud and tenancy breaches
• Provide strong mediation skills to resolve disputes
• Ensure our customers can live safely in their homes and communities

Essential skills and experience

• Experience of leading, performance managing, motivating and inspire teams in a high-performance culture and work well under pressure
• Significant experience of Anti-Social-Behaviour case Management across dispersed geographic locations and building external stakeholder relationships
• Experience of managing and prioritising resources effectively to meet demand.
• Experience of managing and coaching performance and getting the best out of individuals and teams.
• Experience of dealing with customers sensitively in challenging situations.
• Ability to analyse data and draw conclusions to improve performance.
• Ability to engage with both internal and external stakeholders.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Have excellent communication skills

Desirable:

• Experience delivering targeted ASB prevention projects.
• Experience of working in the housing or property sector.
• Strong knowledge of regulatory legislation for social housing

INDTGP

About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.