Address
Form of work
SalaryAbout Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
About the role
We have 4 exciting opportunities for desk-based, Safeguarding and Domestic Abuse Officers to join our safe neighbourhoods and support service based in Oldham.
We currently operate a hybrid working style where you'll work 2 days per week from our Bower House Oldham office and the remaining 3 days from home / remotely.
You will manage and investigate a caseload of Safeguarding and Domestic Abuse reports covering a national geographical area and the role will manage issues around safety, risk, and safety planning within the remit of the housing sector. This will involve early intervention remedies, multi- agency working and risk assessing. The successful candidate will have an excellent understanding of safeguarding and Domestic Abuse principles and legislation.
The successful candidate needs excellent customer service and communication skills, be able to make decisions in line with legislation and work well under pressure.
Key Responsibilities:
- Manage a volume of routine and complex cases.
- To carry out thorough and effective investigations into reports of Safeguarding and Domestic Abuse
- To adopt a person-centred approach when investigating Safeguarding and Domestic Abuse
- Identify vulnerability at the earliest opportunities.
- Provide high level of customer service in line with Guinness's Customer Service Standards.
- Take ownership of allocated cases in accordance with Guinness's policies and procedures.
- Complete risk assessments and take any action required to mitigate risk.
- Liaise with stakeholders and external partner agencies to co-ordinate safeguarding and Domestic Abuse responses.
- Skills and Experience - excellent communication skill, effective at case management, negotiation skills, none judgemental approach, an excellent understanding of safeguarding and Domestic Abuse.
We're looking for someone with:
- Good knowledge of relevant legislation and current best practice.
- Good attention to detail, maintaining accurate records within agreed service levels and targets.
- Ability to prioritise to meet changing demands.
- Proven problem-solving and decision-making skills.
- Resilience and an ability to deal with challenging situations and deliver sustainable outcomes
- Self-motivation with the ability to plan and work effectively within a high level of supervision.
- Excellent oral and written communications
- Ability to demonstrate Guinness behavioural competencies.
- Proven experience of working in a social housing or relevant agencies.
- Proven experience of building relationships with external agencies.
- Experience of compiling reports
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Proud member of the Disability Confident employer scheme
